Wiki
Version 23 (Saloni Dhall, 11/19/2012 05:13 pm) → Version 24/32 (Saloni Dhall, 11/19/2012 05:36 pm)
Installation Steps :
1. Download kayako.zip file from Files folder.
2. Unzip it. Place the folder in Wordpress under wp-content/plugins/ folder.
3. Open the Wordpress Admin Panel. Click on the Plugins -> Installed Plugins . You will find the Kayako for Wordpress plugin there. Please activate the plugin.
!http://forge.kayako.com/attachments/380/plugin.PNG!
4. Click on Kayako Settings from submenu. Fill the kayako helpdesk API details accordingly. You can also set the labels for kayako ticket submission form which would further used to display on frontend using short code in Wordpress Posts.
!http://forge.kayako.com/attachments/416/kayako_settings.PNG!
5. Put the LiveChat Tag generator code in LiveChat tag settings.
!http://forge.kayako.com/attachments/385/livechat_tag_settings.PNG!
6. You will see a login panel on Wordpress Dashboard for kayako staff users or administrator
!http://forge.kayako.com/attachments/386/loginpanel.PNG!
7. You can convert comments login to kayako tickets by choosing helpdesk from comment list available in dropdown.
!http://forge.kayako.com/attachments/417/convert_comment_from_list.PNG! above and create a ticket from it.
7. !http://forge.kayako.com/attachments/387/staff_login_create_ticket.PNG!
8. After logged in, You can also see a convert comment directly from the comment section of wordpress.
By Clicking on 'Convert this comment to kayako ticket '
!http://forge.kayako.com/attachments/419/directly_from_comment_link.PNG! link in the comments section.
!http://forge.kayako.com/attachments/382/kayako_comment_ticket.PNG!
9. Convert Comment directly from comment section link On clicking over the link, You will see a popup where you can get an option for selecting department, ticketPriority, ticketType in which you want to create a ticket. Select the option of your choice.
!http://forge.kayako.com/attachments/409/new_ticket_comment.PNG!
10. On successful submission of ticket, you will see a message like :
!http://forge.kayako.com/attachments/422/convert_comment_directly_from_link.PNG!
10. Our Kayako Ticket Submission !http://forge.kayako.com/attachments/407/success_comment_conversion.PNG!
11. On the other hand, The form which would display in displays on frontend of wordpress after by adding the shortcode[kayako_helpdesk]
!http://forge.kayako.com/attachments/421/kayako_ticket_form.PNG! a shortcode in template will look like :
11. !http://forge.kayako.com/attachments/388/ticket_submission.PNG!
12. The below window displays the kayako tickets in your wordpress panel.
!http://forge.kayako.com/attachments/389/kayako_view_tickets.PNG!
13. You can also post a reply from wordpress panel by clicking on the specified ticket from list ticket view. You can also update the ticket status and ticket priority simultaneously.
You can !http://forge.kayako.com/attachments/411/replypost.PNG!
14. The ticket post are also view all the replies already associated mentioned in list with that ticket. posted on, posted by details .
!http://forge.kayako.com/attachments/423/post_reply.PNG! !http://forge.kayako.com/attachments/410/ticketview.PNG!