Watched by me

The "watch list" allows Staff members to get an overview of all the tickets they are “watching”.

Watched by me

1. Now Quick Filter has a new item called Watched by me (you can find it under My tickets).

When you open this section, it displays tickets followed by Staff member (those tickets that have been marked as Watch- it is the standard Kayako functionality). Number of watched tickets is displayed in brackets (the same way as it appears in the My Tickets filter).

2. Ticket List filtered by the Watched by me item retains the full functionality of an ordinary ticket list, the only difference is that it shows Watched tickets only for this Staff member.