WHMCS

*Installation Procedure*

1. Download and extract the WHMCS & Kayako integration files using the link: https://github.com/kayako/whmcs-integration/archive/master.zip

2. In the ‘src/templates/’ folder, copy the ‘kayako’ folder and paste it into the ‘templates’ directory of your WHMCS installation.

3. In the ‘src/modules/support/’ folder, copy the ‘kayako’ folder and paste it into the ‘modules/support/’ directory of your WHMCS installation. 

4. In the ‘includes/hooks/’ folder, copy ‘hooks.php’ and paste it into the ‘includes/hooks/’ folder of your WHMCS installation. 

_NOTE: If ‘hooks.php’ already exists, then open the Kayako ‘hooks.php’ file, copy the contents, and paste it into the end of the existing ‘hooks.php’ file._

At this point the Kayako WHMCS Integration app is installed. All that’s left to do is the app configuration. To configure the app: 

5. Login to Admin Control Panel of your Kayako installation. 

6. On the menu sidebar, click _REST API_ and then _Settings_.

7. Next to ‘Enable API’ select the _Yes_ radio button.

8. Click the _Update_ button to save your changes.

9. Click the _API Information_ link on the menu and copy all of the Kayako REST API details.

!http://forge.kayako.com/attachments/593/API_Details.png!

10. On your WHMCS installation, go the ‘modules/support/kayako’ folder and open the ‘config.php’ file. 

11.  Add the Kayako API details in their respective code sections and save your changes. 

12. Log into the Admin Control Panel of your WHMCS installation. 

13. Navigate to Set up > General Settings > Support > Support Module.

14. Select ‘Kayako’ from the drop down and click on Save Changes. 

!http://forge.kayako.com/attachments/594/select_Kayako_for_support_module.png!

15. Whoo! You are good to go! You can now create and modify tickets using the WHMCS Kayako Integration app.

*How to use*

* *Open New Ticket*

1. In client interface of 'WHMCS installation’, click on 'Open Ticket’ and you will see the following screen:

!http://forge.kayako.com/attachments/595/select_department.png!

2. Select your department for ticket submission and click ‘Next’. 

3. Type your message details and submit your ticket.

!http://forge.kayako.com/attachments/596/step-2.png!

4. Click on submit to save the ticket details and you will get following screen:

!http://forge.kayako.com/attachments/597/step-3.png!

* *View Ticket*

# Click on ‘Support’ and select ‘Tickets’. Here you can see list of all tickets submitted by you.

!http://forge.kayako.com/attachments/598/view-tickets.png!

# Now click on any ‘Ticket Heading’ to view its details.

!http://forge.kayako.com/attachments/599/view_ticket_details.png!

* *Update Ticket*

# Click on Update button to update ticket status and priority.

!http://forge.kayako.com/attachments/600/update_status.png!

* *Post Reply*

# Click on 'Post Reply' button to follow up with your ticket and you will see a new message area to post your reply:

!http://forge.kayako.com/attachments/601/post_reply.png!

*Knowledgebase*

# In client interface of ‘WHMCS installation’, click on ‘Support’ and select ‘knowledgebase’. Here you will see the list of articles present in helpdesk.

!http://forge.kayako.com/attachments/602/knowledgebase.png!

# You can view detail description of article by clicking on its heading  and can also post your comment for it.

http://forge.kayako.com/attachments/603/post_comment.png