Wiki

Version 4 (Ruchi Kothari, 11/12/2012 08:04 am)

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*Installation* 
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# Download WHMCS-Integration Module and unzip it.
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# Copy kayako folder from unzipped/modules/support to Installed_WHMCS/modules/support/
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# Copy kayako folder from unzipped/templates to Installed_WHMCS/templates
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# Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform.
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# Modify date format in  Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified.
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# Go to admin interface of WHMCS installation.
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# Now go to Setup > General Settings.
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!http://forge.kayako.com/attachments/398/Untitled1.jpg!
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# From Support Tab select support module as Kayako.
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!http://forge.kayako.com/attachments/399/Untitled2.jpg!
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*How to use*
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* Open a new ticket
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# From client interface Select Open Ticket and following screen will appear.
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!http://forge.kayako.com/attachments/400/Untitled3.jpg!
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# Follow the steps for ticket creation.
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* Ticket List and Update
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# Select Support > Tickets adn following screen will appear.
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!http://forge.kayako.com/attachments/401/Untitled4.jpg!
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# Click on any ticket and following screen will appear.
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!http://forge.kayako.com/attachments/402/Untitled5.jpg!
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# You can update the ticket and post reply.
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* Knowledgebase
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# Select Support > Knowledgebase
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!http://forge.kayako.com/attachments/397/Untitled6.jpg!
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# Click on any article to view it and post comments.