Wiki
Version 20 (Amarjeet Kaur, 04/02/2013 08:11 am) → Version 21/25 (Mansi Wason, 07/23/2013 05:28 am)
*Installation guide:*
# Download WHMCS Integration Module and unzip it.
# Copy ‘kayako’ folder from ‘unzipped_folder/modules/support’ and paste under ‘modules/support’ directory of installed_WHMCS.
# Copy ‘kayako’ folder from ‘folder /templates’ and paste under ‘templates’ directory of installed_WHMCS.
# Copy 'hooks.php' from 'includes' folder and paste it in 'installed_WHMCS/includes/hooks' folder. (if 'hooks.php' already exists, then please add this code in respective file at the end).
# Copy API Details from your Helpdesk installation > Rest API > API Information. Now open installed_WHMCS/modules/support/kayako/config.php and make respective changes for your API details.
!http://forge.kayako.com/attachments/593/API_Details.png!
# Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php as per the date format you specified in installed_WHMCS/modules/support/kayako/config.php
# Go to Admin area of WHMCS installation.
# Go to Setup > General Settings.
# Click on Support tab and select ‘Kayako’ from dropdown of ‘Support Module’.
!http://forge.kayako.com/attachments/594/select_Kayako_for_support_module.png!
Now you are ready to use ‘WHMCS integration with Kayako’.
*How to use*
* *Open New Ticket*
# In client interface of 'WHMCS installation’, click on 'Open Ticket’ and you will see the following screen:
!http://forge.kayako.com/attachments/595/select_department.png!
Select your department for ticket submission and click ‘Next’.
# Type your message details and submit your ticket.
!http://forge.kayako.com/attachments/596/step-2.png!
# Click on submit to save the ticket details and you will get following screen:
!http://forge.kayako.com/attachments/597/step-3.png!
* *View Ticket*
# Click on ‘Support’ and select ‘Tickets’. Here you can see list of all tickets submitted by you.
!http://forge.kayako.com/attachments/598/view-tickets.png!
# Now click on any ‘Ticket Heading’ to view its details.
!http://forge.kayako.com/attachments/599/view_ticket_details.png!
* *Update Ticket*
# Click on Update button to update ticket status and priority.
!http://forge.kayako.com/attachments/600/update_status.png!
* *Post Reply*
# Click on 'Post Reply' button to follow up with your ticket and you will see a new message area to post your reply:
!http://forge.kayako.com/attachments/601/post_reply.png!
*Knowledgebase*
# In client interface of ‘WHMCS installation’, click on ‘Support’ and select ‘knowledgebase’. Here you will see the list of articles present in helpdesk.
!http://forge.kayako.com/attachments/602/knowledgebase.png!
# You can view detail description of article by clicking on its heading and can also post your comment for it.
http://forge.kayako.com/attachments/603/post_comment.png
*Swift Framework Modifications *
# Place class.Controller_CustomFieldGroup.php file in __swift/apps/base/api folder.
# You need to do certain modifications mentioned in SWIFT_modifications.doc to run 'WHMCS integration with Kayako'.
We will provide these fixes in next build of Kayako. But for now , you need to make these framework changes to run this integration successfully.