Wiki
Version 6 (Ruchi Kothari, 11/19/2012 02:56 am) → Version 7/25 (Amarjeet Kaur, 12/03/2012 05:35 am)
*Installation guide:*
*Installation*
# Download WHMCS Integration WHMCS-Integration Module and unzip it.
# Copy ‘kayako’ kayako folder from ‘unzipped_folder/modules/support’ and paste under ‘modules/support’ directory of installed_WHMCS. unzipped/modules/support to Installed_WHMCS/modules/support/
# Copy ‘kayako’ kayako folder from ‘folder /templates’ and paste under ‘templates’ directory unzipped/templates to Installed_WHMCS/templates
# Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform.
# Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified.
# Go to admin interface of installed_WHMCS. WHMCS installation.
# Copy API Details from your Helpdesk installation Now go to Setup > Rest API > General Settings. Now open installed_WHMCS/modules/support/kayako/config.php
!http://forge.kayako.com/attachments/398/Untitled1.jpg!
# From Support Tab select support module as Kayako.
!http://forge.kayako.com/attachments/399/Untitled2.jpg!
*How to use*
* Open a new ticket
# From client interface Select Open Ticket and make respective following screen will appear.
!http://forge.kayako.com/attachments/400/Untitled3.jpg!
# Follow the steps for ticket creation.
* Ticket List and Update
# Select Support > Tickets adn following screen will appear.
!http://forge.kayako.com/attachments/401/Untitled4.jpg!
# Click on any ticket and following screen will appear.
!http://forge.kayako.com/attachments/402/Untitled5.jpg!
# You can update the ticket and post reply.
* Knowledgebase
# Select Support > Knowledgebase
!http://forge.kayako.com/attachments/397/Untitled6.jpg!
# Click on any article to view it and post comments.
* *SWIFT Modifications*
Some SWIFT Framework changes for your API details. are required to run WHMCS. Document is attached herewith.