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Ruchi Kothari, 11/12/2012 07:34 am
- Download WHMCS-Integration Module and unzip it.
- Copy kayako folder from unzipped/modules/support to Installed_WHMCS/modules/support/
- Copy kayako folder from unzipped/templates to Installed_WHMCS/templates
- Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform.
- Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified.
- Go to admin interface of WHMCS installation.
- Now go to Setup > General Settings.
- From Support Tab select support module as Kayako.
Admin_Interface_of_WHMCS_installation.png - Admin Interface for WHMCS (295.1 kB)
select_Kayako_for_support_module.png (243.3 kB)
select_genral_settings.png (307.9 kB)
API_Details.png - API Details of Kayako Helpdesk (113.5 kB)
select_Kayako_for_support_module.png - Select Kayako From Support Module Dropdown (207.1 kB)
select_department.png - Select Department (68.5 kB)
step-2.png - Add message (102.8 kB)
step-3.png - submitted ticket details (87.3 kB)
view-tickets.png - view tickets list (69.2 kB)
view_ticket_details.png - view ticket details (107.8 kB)
update_status.png - update status and priority (112.5 kB)
post_reply.png - post ticket reply (115.4 kB)
knowledgebase.png - knowledgebase (102.7 kB)
post_comment.png - view article and post comment (184.2 kB)
