Support #109

Error submitting ticket

Added by Arvian over 12 years ago. Updated over 11 years ago.

Status:Closed Start date:16 Nov 2012
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

I just installed the module and trying to create ticket from WHMCS client area.
When click next after select department I found this stack trace error:

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /var/www/html/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /var/www/html/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /var/www/html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /var/www/html/modules/support/kayako/submitticket.php(91): kyObjectBase::getAll() #3 /var/www/html/submitticket.php(0): unknown() #4 {main} thrown in /var/www/html/modules/support/kayako/API/kyRESTClient.php on line 195

What do I miss? Please advice.

Thank you.

Screen_Shot_2012-11-20_at_9.40.50_PM.png (28.5 kB) Arvian , 11/20/2012 08:46 am

submitticket.php_step_2.png (56.6 kB) Felipe Rafael, 09/16/2013 08:50 am

Screen_shot_2012-11-20_at_9 Submitticket

History

#1
Updated by Mahesh Salaria over 12 years ago

  • Status changed from New to Feedback

Arvian wrote:

I just installed the module and trying to create ticket from WHMCS client area. When click next after select department I found this stack trace error:

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /var/www/html/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /var/www/html/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /var/www/html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /var/www/html/modules/support/kayako/submitticket.php(91): kyObjectBase::getAll() #3 /var/www/html/submitticket.php(0): unknown() #4 {main} thrown in /var/www/html/modules/support/kayako/API/kyRESTClient.php on line 195

What do I miss? Please advice.

Can you please make sure that Kayako API is enabled from Admin CP http://d.pr/i/cPrm

#2
Updated by Arvian over 12 years ago

Yes, it's already enabled for sure. The error still occurred.

#3
Updated by Mahesh Salaria over 12 years ago

Can you please let me know exact version on Kayako Helpdesk and WHMCS you are using to check further on this issue.

#4
Updated by Arvian over 12 years ago

WHMCS
- Version 5.1.2 (latest version)
- URL http://my.domain.com/

Kayako
- Version Fusion 4.50.1636
- URL http://my.domain.com/support

Modul Configuration (config.php)
//WHMCS base URL
define('WHMCS_URL', 'http://my.domain.com/');

//Helpdesk URL
define('API_URL', 'http://my.domain.com/support/api/index.php'); // copy from REST API Information

When I print the value of $curl_options[CURLOPT_URL] on line 195 (kyRESTClient.php) it look like this:
http://my.domain.com/support/api/?e=/Base/CustomFieldGroup&apikey=somevalue&salt=1772181251&signature=some value

Hope it give a clue..

#5
Updated by Ruchi Kothari over 12 years ago

Arvian,

I have updated document in wiki for modifications in SWIFT framework to run WHMCS. We will merge these changes in our next build.

Please do the needful and let me know if you will face any issue.

#6
Updated by Arvian over 12 years ago

I followed the step for modification in SWIFT framework. The original error is gone, and the ticket form (step-2) is displayed.
But when I hit the submit button, this error encountered:

Fatal error: Call to a member function getId() on a non-object in /var/www/html/modules/support/kayako/submitticket.php on line 119

Please help.

#7
Updated by Ruchi Kothari over 12 years ago

Hi Arvian,

I would suggest you to please upgrade the desk. If you will face the same issue after upgrading the desk also, please let me know.

#8
Updated by Arvian over 12 years ago

Hi Ruchi,

It works after I upgrade to build 4.51.1891, the ticket is submitted successfully to kayako.
But, after I submit the ticket, the page goes blank. It supposed to display 'success message' or something, right?

#9
Updated by Arvian over 12 years ago

Hi,
Any update about this?

#10
Updated by Arvian over 12 years ago

Solved.
Rename ticketConfirmation.tpl to ticketconfirmation.tpl (all lowercase). I'm running Kayako on Linux.

Thanks.

#11
Updated by Mahesh Salaria over 12 years ago

  • Status changed from Feedback to Closed

#12
Updated by Felipe Rafael over 11 years ago

Hello, I have same error, my versions of software:

WHMCS
- Version 5.2.7
- URL http://www.domain.com/central/

Kayako
- Version Fusion 4.52.2417
- URL http://www.domain.com/suporte/

Error:
Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /home/public_html/central/modules/support/kayako/API/kyRESTClient.php:196 Stack trace: #0 /home/public_html/central/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /home/public_html/central/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /home/public_html/central/modules/support/kayako/submitticket.php(99): kyObjectBase::getAll(Array) #3 /home/public_html/central/submitticket.php(0): unknown() #4 {main} thrown in /home/public_html/central/modules/support/kayako/API/kyRESTClient.php on line 196

I need help for this...

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