Support #120

Submit ticket

Added by Support S over 12 years ago. Updated almost 12 years ago.

Status:Closed Start date:12 Dec 2012
Priority:High Due date:14 Dec 2012
Assignee:Amarjeet Kaur % Done:

0%
Category:-
Target version:- Estimated time:1.00 hour

Description

I have done right so told on this page when installing WHMCS with Kayako. But when i try to submit a ticket i get a blank page when i choose the departement and clik next.
/submitticket.php?step=2 gives me a blank page.

What have i done wrong?

Can someone give me the solution?

Thnx!

class.Controller_CustomFieldGroup.php (1.6 kB) Amarjeet Kaur, 12/25/2012 12:19 am

class.Controller_TicketAttachment.php (11.2 kB) Amarjeet Kaur, 12/25/2012 12:19 am

class.Controller_TicketCustomField.php (9.1 kB) Amarjeet Kaur, 12/25/2012 12:19 am

class.SWIFT_Ticket.php (201.1 kB) Amarjeet Kaur, 12/25/2012 12:19 am

class.SWIFT_TicketPost.php (38.9 kB) Amarjeet Kaur, 12/25/2012 12:19 am

History

#1
Updated by Mahesh Salaria over 12 years ago

  • Due date set to 14 Dec 2012
  • Assignee set to Amarjeet Kaur
  • Estimated time set to 1.00

#2
Updated by Amarjeet Kaur over 12 years ago

Hi,

Please enable your debug mode in WHMCS admin panel to get the exact error.
And please cross check your installation steps, if you have made all modifications in SWIFT framework as per the SWIFT_Modifications.doc file attached in wiki section.
Please let us know if you face this problem again.

#3
Updated by Support S over 12 years ago

I think i have done something really wrong now with the files i had to edit for the SWIFT_Modifications.doc
Can you plz upload the edited file here so i can download then and put the right files on my servers?

Thnx!

#4
Updated by Support S over 12 years ago

And plz tell me where i have to put those files plz!

#5
Updated by Amarjeet Kaur over 12 years ago

Hello,

Please find the attached modified files.
Please replace these files in your helpdesk installation in following folders respectively:

  1. class.Controller_CustomFieldGroup.php -- under __swift/apps/base/api/
  2. class.Controller_TicketAttachment.php -- under __apps/tickets/api/
  3. class.Controller_TicketCustomField.php -- under __apps/tickets/api/
  4. class.SWIFT_Ticket.php -- under __apps/tickets/models/Ticket
  5. class.SWIFT_TicketPost.php -- under __apps/tickets/models/Ticket/

Hope this will solve your issue. Please let us know, if you still face any issue with it.

#6
Updated by Edward Tan about 12 years ago

Hi ,

After I try to upload all the file , I still face the blank page error , only the knowledge base working fine .please resolve this soon.

Thank You

#7
Updated by Amarjeet Kaur about 12 years ago

Hi Edward,

The issue is resolved at your end. Please check and let us know about your feedback.

Thank you,
Amarjeet Kaur

#8
Updated by Amarjeet Kaur about 12 years ago

  • Status changed from New to Resolved

#9
Updated by Chris Danks about 12 years ago

I too have this problem

enabled debug mode and the output is:

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /home/*USER*/public_html/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /home/*USER*/public_html/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /home/*USER*/public_html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /home/*USER*/public_html/modules/support/kayako/submitticket.php(95): kyObjectBase::getAll(Array) #3 /home/*USER*/public_html/submitticket.php(0): unknown() #4 {main} thrown in /home/*USER*/public_html/modules/support/kayako/API/kyRESTClient.php on line 195

#10
Updated by Amarjeet Kaur about 12 years ago

Hi Chris,

You need to update class.Controller_CustomFieldGroup.php under helpdesk_installation_folder/__swift/apps/base/api/.

PLEASE NOTE: We have recently updated class.Controller_CustomFieldGroup.php file. You can download this file from wiki section.

Thank you,
Amarjeet Kaur

#11
Updated by Edward Tan about 12 years ago

Hi Amarjeet Kaur,

This issue is still problem , after I reinstall both software , when I open a ticket on whmcs , come to step 3 blank page agian , I have upload the latest file on wiki , still the same .

#12
Updated by Amarjeet Kaur about 12 years ago

Hello Edward,

To resolve this issue, please follow following steps:

In submitticket.php Under whmcs_installation_folder/modules/support/kayako/

find:

$templatefile = 'ticketconfirmation';

and replace it with:

$templatefile = 'ticketConfirmation';

This will resolve issue at your end.

Thank you,
Amarjeet Kaur

#13
Updated by Amarjeet Kaur almost 12 years ago

  • Status changed from Resolved to Closed

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