Support #122

Fatal error on creating new ticket

Added by Sarbjit Singh over 12 years ago. Updated almost 12 years ago.

Status:Closed Start date:13 Dec 2012
Priority:Normal Due date:
Assignee:Amarjeet Kaur % Done:

0%
Category:-
Target version:-

Description

WHMCS version is v5.1.3
Kayako Help desk version is v4.51.1891

Getting following fatal error while creating new ticket from WHMCS client area;

Fatal error: Call to undefined method kyResultSet::filterByModule() in /var/www/public_html/clientes/modules/support/kayako/API/kyResultSet.php on line 404Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /var/www/public_html/clientes/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /var/www/public_html/clientes/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('
?Fatal...') #1 /var/www/public_html/clientes/modules/support/kayako/API/kyRESTClient.php(202): ky_xml_to_array('
?Fatal...') #2 /var/www/public_html/clientes/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /var/www/public_html/clientes/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /var/www/public_html/clientes/modules/support/kayako/API/kyTicket.php(684): kyObjectBase::getAll(Array) #5 /var/www/public_html/clientes/modules/support/kayako/supporttickets.php(85): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet)) #6 /var/www/public_html/clientes/sup in /var/www/public_html/clientes/modules/support/kayako/API/kyHelpers.php on line 31

History

#1
Updated by Andre Silva over 12 years ago

Hi there, any update on this? We really need this fixed as soon as possible. :X

#2
Updated by Mahesh Salaria over 12 years ago

  • Assignee set to Amarjeet Kaur

#3
Updated by Amarjeet Kaur over 12 years ago

Hi Teotonio,

I had tried to replicate this issue. But when I opened 'Submit Ticket' page, got 'Account not found' message.
Please update your account details, so that we could trace this issue.

Thank you,
Amarjeet Kaur

#4
Updated by Chris Danks over 12 years ago

I too have the same issue. I've opened a ticket with kayako helpdesk: SUPPORT #XME-143-11694

submitting the ticket gives the same error as you, and clicking browse tickets takes 1-2 minutes to load.

using latest PHP 5.3 with suPHP

#5
Updated by Chris Danks over 12 years ago

HI

How to fix:

make sure you've read ALL of http://forge.kayako.com/projects/whmcs/wiki including making changes to the kyconfig.php too in API folder and you've made the 4 changes to kayako/__apps/tickets/api and uploaded the file to kayako required too. this fixed the submit ticket problem for us, but still it takes 1-2 minutes to load view tickets screen.

#6
Updated by Pham Hung about 12 years ago

Hi Chris

For uploading files to kayako, do you mean we will need to upload files in API folder from installed_WHCMS to __apps/tickets/api?

Thanks.

#7
Updated by Amarjeet Kaur about 12 years ago

Hi Pham,

Please check [[http://forge.kayako.com/projects/whmcs/wiki]] for installation steps.

Note: You need to do modifications in your Kayako_Helpdesk_Installation_folder as per "SWIFT_Modifications.doc" file attached in Wiki section.

If you still face any issue, then please let us know.

Thank you,
Amarjeet Kaur

#8
Updated by Cyberia Systems almost 12 years ago

My kayako helpdesk is version 4.52.2417
Whmcs installlation is version 5.2.3

Im getting below error while submitting tickets

Call to undefined method kyResultSet::filterByModule() in /xxxxx/xxxxx/public_html/modules/support/kayako/API/kyResultSet.php on line 404

Also our kayako knowledgebase is displaying on the whmcs interface, but the article links are not working.

#9
Updated by Cyberia Systems almost 12 years ago

I have done all the modifications specified on SWIFT_Modifications.doc

#10
Updated by Amarjeet Kaur almost 12 years ago

  • Status changed from New to Closed

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