Support #145

Supporttickets.php

Added by Vitaliy over 6 years ago. Updated over 6 years ago.

Status:Closed Start date:22 Jan 2013
Priority:Normal Due date:
Assignee:Amarjeet Kaur % Done:

0%

Category:-
Target version:-

Description

Hi,

Kayako version 4.52.2234
WHMCS version 5.1.2

When i'll try view my tickets from client side, i receive next error

Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/carthost/public_html/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /home/carthost/public_html/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('<br />?<b>Fatal...') #1 /home/carthost/public_html/modules/support/kayako/API/kyRESTClient.php(202): ky_xml_to_array('<br />?<b>Fatal...') #2 /home/carthost/public_html/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /home/carthost/public_html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /home/carthost/public_html/modules/support/kayako/API/kyTicket.php(684): kyObjectBase::getAll(Array) #5 /home/carthost/public_html/modules/support/kayako/supporttickets.php(85): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet)) #6 /home/carthost/public_html/supporttickets.php(0): unknown() #7 {main} thrown in /home/carthost/public_html/modules/support/kayako/API/kyHelpers.php on line 31

History

Updated by Amarjeet Kaur over 6 years ago

Hi Vitaliy,

Can you please provide me your WHMCS and helpdesk FTP details to check the issue.
You can send me email at

Thank you,
Amarjeet Kaur

Updated by Vitaliy over 6 years ago

Hello, Amarjeet

My man sent you an email with the details for the connection, you can continue to communicate with him.
Thanks

Updated by Amarjeet Kaur over 6 years ago

  • Status changed from New to Resolved
  • Assignee set to Amarjeet Kaur

Hello Vitaly,

Thanks for providing the details.

The above issue is resolved at your end.

Please check and let me know if you still face any issue with it.

Thank you,
Amarjeet Kaur

Updated by Vitaliy over 6 years ago

Thanks Amarjeet for your help.

There are is no problem now.
Can you tell what you did, the problem was on our side, or you made ??changes

Updated by Amarjeet Kaur over 6 years ago

Hi Vitaly,

There was one file c*lass.CustomFieldGroup.php* at your end that seemed to be corrupted.
So I had replaced the file with the original one.

Updated by Amarjeet Kaur over 6 years ago

  • Status changed from Resolved to Closed

Also available in: Atom PDF