Bug #159

Can't View Tickets

Added by Shaun Fisher about 12 years ago. Updated almost 12 years ago.

Status:Closed Start date:19 Feb 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hi There,

Upon installing this module, when going into the client area and trying to list tickets, we are presented with a blank page.

Any assistance would be greatly appreciated.

S

History

#1
Updated by Shaun Fisher about 12 years ago

We've also found that when creating a new ticket through WHMCS, we can click the department however when clicking Next the page just refreshes.

S

#2
Updated by Amarjeet Kaur about 12 years ago

Hi Shaun,

Please got to your WHMCS admin -> Setup -> General Settings.

Under it open 'Other' Tab. Please check 'Display Errors' checkbox to get exact PHP error.

Thank you,
Amarjeet Kaur

#3
Updated by Shaun Fisher about 12 years ago

Hi Amarjeet,

Ah-ha! Now we're getting somewhere.

"Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/XX/public_html/XX/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /home/XX/public_html/XX/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('<br />?<b>Fatal...') #1 /home/XX/public_html/XX/modules/support/kayako/API/kyRESTClient.php(202): ky_xml_to_array('<br />?<b>Fatal...') #2 /home/XX/public_html/XX/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /home/XX/public_html/XX/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /home/XX/public_html/XX/modules/support/kayako/API/kyTicket.php(684): kyObjectBase::getAll(Array) #5 /home/XX/public_html/XX/modules/support/kayako/supporttickets.php(85): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet)) #6 /home/XX/public_html/XX/supporttickets.php(0): unknown() #7 {main} in /home/XX/public_html/XX/modules/support/kayako/API/kyHelpers.php on line 31"

Many Thanks,
Shaun

#4
Updated by Amarjeet Kaur about 12 years ago

Hi Shaun,

Please note that you need to do some code updates in Helpdesk files as mentioned in 'swift_modifications.doc' file attached in wiki section.

Please do all the changes to get proper functionality of WHMCS.

Thank you,
Amarjeet Kaur

#5
Updated by Fred Smith about 12 years ago

Did the update to the 'swift_modifications.doc' resolve the issue Shaun?
Thanks in advance,
Fred

#6
Updated by Amarjeet Kaur about 12 years ago

Hello Fred,

Please note that following versions of WHMCS and Helpdesk are required to get WHMCS integration fully functional:

Kayako: 4.51.1891
WHMCS: 5.1.2

If you have respective version of Kayako Helpdesk and WHMCS, then please do the code changes as mentioned in 'swift_modifications.doc' file attached in wiki section.

Kindly let us know, if you need any further assistance from our side.

Thank you,
Amarjeet Kaur

#7
Updated by Amarjeet Kaur almost 12 years ago

  • Status changed from New to Closed

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