Bug #169
part with posting comments for issue in help desk - not visible
| Status: | Closed | Start date: | 08 Mar 2013 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Amarjeet Kaur |
% Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
Hi Kayako,
I am unable to post comments for issues from help desk.
There are no any options - 'message field' for adding comment onto help desk.
Let me confirm that all other featured are working (linking, raising new cases to jira,etc.).
i was online with Vijit (also onsite session made) and he also was not able to locate this field - into ticket for posting comment for issue to jira case.
Vijit also shared screenshot of that part - where you could see linked issue also in help desk ticket. So, once ticket it linked to jira case, Jira part - all correct, but help desk part is not showing any changes - there is no filed (message box) where i could see that issue is linked and post comment to jira case.
Could you please advice? Thank you in advance.
Best regards,
History
Updated by Amarjeet Kaur about 12 years ago
Hello Bojan,
To cross-check this, we need your helpdesk and FTP details.
Kindly create a ticket at [[http://my.kayako.com]] with the required details, so that we could check the JIRA app installation at your end, and let you know about the issue.
Thank you,
Amarjeet Kaur
Updated by Bojan about 12 years ago
Hello Amarjeet,
Thank you for your reply.
After I installed Kayako and Jira on Linux, all problems solved :)
It works properly now, without any issues - plugin, including Jira and Kayako on linux web server (seems i have some issues on win machine).
This ticket/case could be closed.
Once again, thank you very much for all your help.
Best regards,
Updated by Amarjeet Kaur about 12 years ago
- Status changed from New to Closed