Bug #176
whmcs integration Problem after upgrading from kayako 3 to 4
| Status: | Closed | Start date: | 20 Mar 2013 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | - | % Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
Hello.
I used whmcs integration with kayako 3 without problem.
I upgraded to 4 and tried to install this apps.
However I am facing two problems.
1
when I am going into the client area and trying create tickets, following error encountered:
Fatal error: Call to a member function getId() on a non-object in /home/xx/public_html/support/modules/support/kayako/submitticket.php on line 122
2
when I am going into the client area and trying to list tickets, we are presented with a following error.
Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/xx/public_html/support/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /home/xx/public_html/support/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('<br />?<b>Fatal...') #1 /home/xx/public_html/support/modules/support/kayako/API/kyRESTClient.php(202): ky_xml_to_array('<br />?<b>Fatal...') #2 /home/xx/public_html/support/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /home/xx/public_html/support/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /home/xx/public_html/support/modules/support/kayako/API/kyTicket.php(684): kyObjectBase::getAll(Array) #5 /home/xx/public_html/support/modules/support/kayako/supporttickets.php(85): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet)) #6 /home/xx/public_html/support/supporttickets.php(0): unkn in /home/xx/public_html/support/modules/support/kayako/API/kyHelpers.php on line 31
I already upgraded newest kayako.
Any ideas why could these be happening?
Thanks.
kayako :4-53-2633
whmcs :5.12
History
Updated by Amarjeet Kaur about 12 years ago
Hello Akiyuki,
To check this issue we need FTP access of your WHMCS and Helpdesk files.
Kindly create a ticket at [[https://my.kayako.com/]] with required details, so that we can cross check this issue.
Thank you,
Amarjeet Kaur
Updated by akiyuki Sogi about 12 years ago
Hello.
I opened ticket IAZ-642-73337
Please check.
We are using whmcs bulit-in system for temporary right now.
Please change to kayako for investigation.
Go to Admin area of WHMCS installation.
Go to Setup > General Settings.
Click on Support tab and select ‘Kayako’ from dropdown of ‘Support Module’.
Thanks.
Updated by Amarjeet Kaur about 12 years ago
Helli Akiyuki,
Thank you for your support and patience.
The WHMCS issue at your end is resolved.
Kindly cross check it and let us know, if you still face any issue with it.
Thank you,
Amarjeet Kaur
Updated by akiyuki Sogi about 12 years ago
- File clientarea.png added
- File suppporttickets.png added
Hello.
Thanks for fix ,these issue was resoled.
I have other question.
When I created ticket , it display on support ticket section,(supporttickets.png)
but it does not display on client area. it shows 0 open support ticket.(clientarea.png)
Is this bug or not support yet?
Thanks.
Updated by Amarjeet Kaur about 12 years ago
Hello Akiyuki,
These two are different sections. The issue pointed by you is not a bug.
We have considered this feature for development.
Thank you,
Amarjeet Kaur
Updated by akiyuki Sogi about 12 years ago
Hello.
Thanks for reply.
1
How do you fix these issue?
we have one more same system that is not upgraded yet.
2
Does this module support whmcs 5.2.x?
I would like to upgrade whmcs to newest version(5.2.x) for security issue.
Regards,
Updated by Amarjeet Kaur about 12 years ago
Hello Akiyuki,
Following are my answers for your queries:-
1. We have updated WHMCS build with feature demanded in [[http://forge.kayako.com/issues/176#note-4]].
2. Yes, this integration needs WHMCS version 5.1.2 and above to work properly.
Thank you,
Amarjeet Kaur
Updated by Amarjeet Kaur almost 12 years ago
- Status changed from New to Closed