Bug #201

Fatal error

Added by matin samroo almost 12 years ago. Updated almost 12 years ago.

Status:New Start date:15 Apr 2013
Priority:High Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Showing blank page. After enabling PHP Error Reporting it shows following error

Fatal error: require_once() [function.require]: Failed opening required '__DIR__/config.php' (include_path='.:/usr/lib/php')

History

#1
Updated by matin samroo almost 12 years ago

Sorry it shows:

Fatal error: require_once() [function.require]: Failed opening required '__DIR__/config.php' (include_path='.:/usr/lib/php') in /home/ushoscnd/public_html/clients/modules/support/kayako/submitticket.php on line 25

#2
Updated by Amarjeet Kaur almost 12 years ago

Hello Matin,

Kindly check your PHP version. The PHP version to run this module should be 5.3 or higher.

Thank you,
Amarjeet Kaur

#3
Updated by matin samroo almost 12 years ago

Now it shows following error message

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /home/ushoscnd/public_html/clients/modules/support/kayako/API/kyRESTClient.php:196 Stack trace: #0 /home/ushoscnd/public_html/clients/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /home/ushoscnd/public_html/clients/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /home/ushoscnd/public_html/clients/modules/support/kayako/submitticket.php(100): kyObjectBase::getAll(Array) #3 /home/ushoscnd/public_html/clients/submitticket.php(0): unknown() #4 {main} thrown in /home/ushoscnd/public_html/clients/modules/support/kayako/API/kyRESTClient.php on line 196

#4
Updated by Amarjeet Kaur almost 12 years ago

Hi Matin,

Please note, if your Kayako version should be at least 4.51.1891 to run WHMCS successfully.

If you have suitable version, then please cross check, that you have applied all SWIFT changes as mentioned in SWIFT_modifications.doc file attached in wiki section.

Thank you,
Amarjeet Kaur

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