Bug #204

Sugar CRM error when clicking view tickets from the Admin control panel button

Added by Derek Greene almost 12 years ago. Updated over 10 years ago.

Status:Resolved Start date:21 Apr 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Warning: SimpleXMLElement::__construct(): Entity: line 1: parser error : Start tag expected, '<' not found in C:\inetpub\Sandbox\modules\ky_Tickets\KayakoAPILibrary\kyHelpers.php on line 31 Warning: SimpleXMLElement::__construct(): Uncaught Exception in C:\inetpub\Sandbox\modules\ky_Tickets\KayakoAPILibrary\kyHelpers.php on line 31 Warning: SimpleXMLElement::__construct(): ^ in C:\inetpub\Sandbox\modules\ky_Tickets\KayakoAPILibrary\kyHelpers.php on line 31

History

#1
Updated by Mahesh Salaria almost 12 years ago

Hi Derek,

This issue seems due to invalid XML return from helpdesk.

Can you please create support ticket with your kayako helpdesk access and version details at my.kayako.com

Thanks and Regards,
Mahesh Salaria

#2
Updated by Derek Greene almost 12 years ago

what does the ticket need to convey to Kayako? I'm not sure that just opening a ticket with "invalid xml return" will give the technician any idea on what the problem is.

#3
Updated by Anjali Sharma over 10 years ago

  • Status changed from New to Resolved
  • Assignee deleted (Mahesh Salaria)

Greetings Derek,

Issue has been resolved in SugarCRM v1.5.

Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16

Thanks and Regards,
Anjali Sharma

Also available in: Atom PDF