Bug #212

No ticket is being displayed.

Added by Jesus Vidales almost 12 years ago. Updated almost 12 years ago.

Status:Closed Start date:27 Apr 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hello,

No tickets are being displayed in the client panel. Why could this be happening? ticket is being submitted perfectly.

Best Regards,

Jesus

departments-dropdown.png (46.8 kB) Amarjeet Kaur, 04/29/2013 12:22 am

Screen_Shot_2013-04-29_at_12.37.07_AM.png (49.9 kB) Jesus Vidales, 04/29/2013 12:37 am

tickets-per-department.png (62.7 kB) Amarjeet Kaur, 04/29/2013 01:11 am

Screen_Shot_2013-04-29_at_12.57.16_PM.png (14.3 kB) Jesus Vidales, 04/29/2013 12:58 pm

Departments-dropdown Screen_shot_2013-04-29_at_12 Tickets-per-department Screen_shot_2013-04-29_at_12

History

#1
Updated by Amarjeet Kaur almost 12 years ago

Hello Jesus,

Have you updated WHMCS build?

If yes, then please check there would be a drop down with a list of departments. And the tickets with selected departments will be available at a time.

Thank you,
Amarjeet Kaur

#2
Updated by Jesus Vidales almost 12 years ago

Where is this drop down located?

#3
Updated by Amarjeet Kaur almost 12 years ago

Hello Jesus,

Have you updated WHMCS latest build?

The dropdown option is available in new build only,

Thank you,
Amarjeet Kaur

#4
Updated by Jesus Vidales almost 12 years ago

Yes, I have updated to the latest whmcs build where is this dropdown located exactly?

Regards,

Jesus

#5
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

The drop down is available at tickets page. I have attached screenshot for better clarity.

Thank you,
Amarjeet Kaur

#6
Updated by Jesus Vidales almost 12 years ago

Hello, i tried selecting the dept. but still no tickets are being shown.

Also are there going to be tickets diplayed as shown in the screenshot on this version of whmcs?

#7
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

Can you please provide your website URL and some test login details to check this issue?

Thank you,
Amarjeet Kaur

#8
Updated by Jesus Vidales almost 12 years ago

I sent you the details via email.

#9
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

Thanks for providing the login details. I have checked the tickets page.

The tickets are appearing for selected department, if user has submitted tickets in that department. Please check screenshot attached.

In case of Tickets at home page. Please make sure you have added hook, as mentioned in step 4 in wiki section.

Thank you,
Amarjeet Kaur

#10
Updated by Jesus Vidales almost 12 years ago

Excellent.

2 More questions.

If no dept. is selected from the dropdown menu, the tickets won't show?

Also, every time i create a ticket through the module, the client is receiving 2 ticket confirmation emails, how can i stop this?

Best Regards,

Jesus

#11
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

Please find answers of your queries below:

- By default the tickets of default selected department will be shown. So if the selected department does not contain tickets, then no tickets will appear.

- Two confirmation emails sent to client is a reported bug. Please check its fix at [[http://dev.kayako.com/browse/SWIFT-2941]]

Thank you,
Amarjeet Kaur

#12
Updated by Jesus Vidales almost 12 years ago

BTW i checked and re-uploaded the hooks file but still no tickets are being displayed.

#13
Updated by Amarjeet Kaur almost 12 years ago

Jesus,

Kindly provide FTP details to cross check the hook issue. You can create ticket at [[https://my.kayako.com]] with required FTP details.

Thank you,
Amarjeet Kaur

#14
Updated by Jesus Vidales almost 12 years ago

Hello, I have provided the details.

#15
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

The issue is resolved at your end.

The hook calling function was missing the required parameters. Please check.

Thank you,
Amarjeet Kaur

#16
Updated by Jesus Vidales almost 12 years ago

Excellent I really appreciate you help.

One last question. I have attached an image, i was wondering if you could tell me in which template o where can i find the "User" and "Posted On" texts in order to translate them.

Best Regards,

Jesus Vidales

#17
Updated by Amarjeet Kaur almost 12 years ago

Hi Jesus,

You can find this content in WHMCS_FOLDER/modules/support/kayako/ticketview.php'

Thank you,
Amarjeet Kaur

#18
Updated by Amarjeet Kaur almost 12 years ago

  • Status changed from New to Closed

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