Feature #223

Regarding email update

Added by hi@naveen.in almost 12 years ago. Updated over 11 years ago.

Status:New Start date:17 May 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hi,

If any whmcs client change his email address... and after that raise a support ticket then it creates new user in helpdesk and all his previous tickets not available because new email creates new account. So no relation remaining between his previous tickets and current whmcs email. So is there any hook for it in this module...

Regards,
Dhiren

History

#1
Updated by Amarjeet Kaur almost 12 years ago

Hello Dhiren,

WHMCS is linked with Kayako on the basis of registered email address.

So if the user will update the email address in WHMCS, he/she would not be able to access their earlier tickets.

Thank you,
Amarjeet Kaur

#2
Updated by hi@naveen.in almost 12 years ago

Hi Amarjeet ,

I know this point but practically its wrong ... a client can change his /her email address any time(any reason) .. so does it mean lost all previous conversation(doesn't matter how impotent that was). there should be hook between API and helpdesk for update current account detail(at least email address) so user never miss their history.

In our WHMCS we have more than 10k registered user... imagine 10% of them change their email address ..and after that they found no ticket in their client area . And they ask us regarding there older tickets. what a mess ....

So please give us a solution for this situation because we already face it..

Regards,
Dhiren

Regards,
Dhiren

#3
Updated by Amarjeet Kaur almost 12 years ago

  • Tracker changed from Bug to Feature
  • Priority changed from High to Normal

Hi Dhiren,

We have considered this improvement, and will provide support for email update in upcoming release.

For now, I am moving this issue to 'New Feature'.

Thank you,
Amarjeet Kaur

#4
Updated by hi@naveen.in almost 12 years ago

Hi Amarjeet,

Thanx for considering our issue... did you provide any time frame for "upcoming release".... bcoz till that we have to face this issue.

Regards,
Dhiren

#5
Updated by Amarjeet Kaur almost 12 years ago

Hi Dhiren,

It would be difficult to comment on exact time frame for upcoming release. It may take one month or two.

Your understanding and patience is much appreciated in this regard.

Thank you,
Amarjeet Kaur

#6
Updated by Nico over 11 years ago

+1

Any update on this ?

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