Bug #231

Error in WHMCS integration

Added by Jose Joaquin almost 12 years ago. Updated about 11 years ago.

Status:Resolved Start date:30 May 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hi Team,

I am using kayako and now I am using WHMCS too, and I'm trying to integrate kayako in WHMCS but I've an error after configure kayako module following your instructions at http://forge.kayako.com/projects/whmcs/wiki

I get this error message:

Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('?Fatal error: A...') #1 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyRESTClient.php(203): ky_xml_to_array('?Fatal error: A...') #2 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyTicket.php(692): kyObjectBase::getAll(Array) #5 /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/fetchOpenTickets.php(51): kyTicket::getAll(Objec in /var/www/vhosts/hostpanel.abserver.es/httpdocs/modules/support/kayako/API/kyHelpers.php on line 31

Can you help me?

Best regards

History

#1
Updated by Jose Joaquin almost 12 years ago

I accessed at kayako support, and they have indicated to me the solution of my problem was upgrade kayako version, because version 5.2.5 of WHMCS and 4.50.1636 of kayako are not compatible.

I have not been able to implement this solution because I have kayako in production and I'm not sure about this solution. So, I acquired a trial version of the last version of kayako to test this solution, but in this scenario I've a lot of problems too and the technical support of kayako tells me: open a new issue on forge.kayako.com

With these, I return to the starting point, so I will close this issue without solution.

Thanks for your help.

#2
Updated by Jose Joaquin almost 12 years ago

Fixed!!

The problem is solved. I can confirm module v1.1, with kayako fusion 4.54.3181 and WHMCS 5.2.5 works.

The initial error for this issue, was with module v.1.1, kayako fusion 4.50.1636 and WHMCS 5.2.5.

If anyone from this comunity read this comment, please, close the issue.

#3
Updated by Amarjeet Kaur almost 12 years ago

  • Status changed from New to Closed

#4
Updated by Vitaliy almost 12 years ago

I have same problem

Fusion 4.56.0.3459 and WHMCS 5.2.5

There is a suspicion that the rule does not fire hooks.php

#5
Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

Also available in: Atom PDF