Support #261
Installed but showing Fatal Error
| Status: | New | Start date: | 12 Aug 2013 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | - | % Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
I have followed the wiki and checked everything is right. When I click on "clientarea.php" this is the error that is showing:
Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 500' in /home/vps/public_html/modules/support/kayako/API/kyRESTClient.php:196
Stack trace:
#0 /home/vps/public_html/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array)
#1 /home/vps/public_html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array)
#2 /home/vps/public_html/modules/support/kayako/API/kyTicket.php(692): kyObjectBase::getAll(Array)
#3 /home/vps/public_html/modules/support/kayako/fetchOpenTickets.php(51): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet))
#4 /home/vps/public_html/includes/hooks/hooks.php(40): include_once('/home/vps/publi...')
#5 /home/vps/public_html/includes/hookfunctions.php(0): hook_clientarea_details(Array)
#6 /home/vps/public_html/includes/classes/class.clientarea.php(0): run_hook()
#7 /home/vps/public_html/clientarea.php(0): WHMCS_ClientArea->output()
#8 {main}
thrown in /home/vps/public_html/modules/support/kayako/API/kyRESTClient.php on line 196
I can't go any further than this.
History
Updated by Cory Phillips over 11 years ago
I have the same problem and they can't find the problem
Updated by InfoRelay Support over 11 years ago
I am having the exact same issue as well. Has there been any progress on this issue at all?
Updated by InfoRelay Support over 11 years ago
It seems after investigation and experimentation, we were hitting memory limits. The plugin pulls every ticket in a public department with a public status, and some of our departments had tickets that hadn't been cleaned up in a while.
Now we have a new issue, but we'll open a new issue for that.