Bug #296

No Permission

Added by Jesus Vidales over 11 years ago. Updated about 11 years ago.

Status:Resolved Start date:14 Sep 2013
Priority:High Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hello,

Every time i try to view a ticket from WHMCS i get a No Permission message. Why could this be happening?

Regards,
Jesus

History

#1
Updated by Jesus Vidales over 11 years ago

Anything????

#2
Updated by Mansi Wason over 11 years ago

Hi Jesus,

I have tried to replicate the issue 2-3 times, but it works fine at my end, I can view all the tickets.

It will be quite helpful, if you can provide some screenshots for better tracing the issue.

Meanwhile, I request you to create a ticket at [[https://my.kayako.com]] with the FTP details of your WHMCS and Helpdesk.

Thanks and Regards
Mansi Wason

#3
Updated by Mansi Wason over 11 years ago

Hi Jesus,

A possible fix for your Issue is:

In viewticket.tpl, do the following:
i) Find the following code: {if $_noPermissions}
<div style="text-align: center;">We are sorry, but you have no permission to view this ticket.</div>
<br/><br/> {else}

Replace it with: {if $_noPermissions == true}
<div style="text-align: center;">We are sorry, but you have no permission to view this ticket.</div>
<br/><br/> {else}

In case of Issue still not fixed, Kindly send the FTP details.

Thanks and Regards
Mansi Wason

#4
Updated by Mansi Wason about 11 years ago

  • Status changed from New to Closed

The issue has been resolved and the fix for it can be found in the latest WHMCS release version v01.00.03

#5
Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

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