Bug #297

error to open ticket

Added by Felipe Rafael over 11 years ago. Updated about 11 years ago.

Status:Resolved Start date:16 Sep 2013
Priority:High Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

I try open ticket and on second step I see this error:

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /home/rave/public_html/central/modules/support/kayako/API/kyRESTClient.php:196 Stack trace: #0 /home/rave/public_html/central/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Base/CustomFie...', 'GET', Array) #1 /home/rave/public_html/central/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/CustomFie...', Array) #2 /home/rave/public_html/central/modules/support/kayako/submitticket.php(99): kyObjectBase::getAll(Array) #3 /home/rave/public_html/central/submitticket.php(0): unknown() #4 {main} thrown in /home/rave/public_html/central/modules/support/kayako/API/kyRESTClient.php on line 196

my versions of software:

WHMCS
- Version 5.2.7
- URL http://www.domain.com/central/

Kayako
- Version Fusion 4.52.2417
- URL http://www.domain.com/suporte/

History

#1
Updated by Mansi Wason over 11 years ago

Hi Felipe Rafael,

The required changes to your Helpdesk has been done.

I even created and opened a test ticket for the same and it works fine.

In case of any further issue, please update ticket.

Thanks and Regards
Mansi Wason

#2
Updated by Mansi Wason about 11 years ago

  • Status changed from New to Closed

#3
Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

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