Bug #298

XML Error

Added by Cory Phillips over 11 years ago. Updated about 11 years ago.

Status:Resolved Start date:20 Sep 2013
Priority:High Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/hwcsn/public_html/clients/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /home/hwcsn/public_html/clients/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('processRequest('/Base/Departmen...', 'GET', Array) #3 /home/hwcsn/public_html/clients/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/Departmen...', Array) #4 /home/hwcsn/public_html/clients/modules/support/kayako/fetchOpenTickets.php(36): kyObjectBase::getAll() #5 /home/hwcsn/public_html/clients/includes/hooks/hooks.php(45): include_once('/home/hwcsn/pub...') #6 /home/hwcsn/public_html/clients/includes/hookfunctions.php(0): hook_clientarea_details(Array) #7 /home/h in /home/hwcsn/public_html/clients/modules/support/kayako/API/kyHelpers.php on line 31

History

#1
Updated by Mansi Wason over 11 years ago

Hello Cory Phillips,

To check this issue at your end, we need FTP details of your WHMCS and Helpdesk.

I request you to create a ticket at [[https://my.kayako.com]] with these details.

Thank you,
Mansi Wason

#2
Updated by Mansi Wason about 11 years ago

  • Status changed from New to Closed

The issue has been resolved and the fix for it can be found in the latest WHMCS release version v01.00.03

#3
Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

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