Bug #319

Errors after update

Added by Vitaliy over 11 years ago. Updated about 11 years ago.

Status:Resolved Start date:05 Nov 2013
Priority:High Due date:
Assignee:- % Done:

0%

Category:-
Target version:-

Description

Hi,

After apply latest update of kayako support module faced with issues when try open ticket

Error logs >

[05-Nov-2013 11:03:52 Europe/Helsinki] PHP Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php:31
Stack trace:
#0 /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->_construct('<br />?<b>Fatal...')
#1 /home/billingh/public_html/modules/support/kayako/API/kyRESTClient.php(203): ky_xml_to_array('<br />?<b>Fatal...')
#2 /home/billingh/public_html/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array)
#3 /home/billingh/public_html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array)
#4 /home/billingh/public_html/modules/support/kayako/API/kyTicket.php(692): kyObjectBase::getAll(Array)
#5 /home/billingh/public_html/modules/support/kayako/supporttickets.php(117): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet), Array, Object(kyResultSet))
#6 /home/billingh/public_html/supporttickets.php(0): unknown()
#7 {main}
t in /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php on line 31
[05-Nov-2013 11:24:32 Europe/Helsinki] PHP Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php:31
Stack trace:
#0 /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->
_construct('Uncaught Except...')
#1 /home/billingh/public_html/modules/support/kayako/API/kyRESTClient.php(203): ky_xml_to_array('Uncaught Except...')
#2 /home/billingh/public_html/modules/support/kayako/API/kyRESTClient.php(231): kyRESTClient->processRequest('/Tickets/Ticket...', 'POST', Array, Array, Array)
#3 /home/billingh/public_html/modules/support/kayako/API/kyObjectBase.php(252): kyRESTClient->post('/Tickets/Ticket...', Array, Array)
#4 /home/billingh/public_html/modules/support/kayako/submitticket.php(150): kyObjectBase->create()
#5 /home/billingh/public_html/submitticket.php(0): unknown()
#6 {main}
thrown in /home/billingh/public_html/modules/support/kayako/API/kyHelpers.php on line 31

Kayako 4.60.0.3971
WHMCS 5.2.12

History

Updated by Mansi Wason about 11 years ago

  • Status changed from New to Closed

The issue has been resolved and the fix for it can be found in the latest WHMCS release version v01.00.03

Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

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