JIRA

If this is because the Jira is on a https then I need to know what to do to fix it.

Hi Torbjörn,

This error message will come only, if project list is empty.

If you have project list available at JIRA, then please make sure that the settings of JIRA like 'URL to your JIRA installation', username and password are correct.

If you still get the error, then kindly create a ticket at [[https://my.kayako.com/]] with username/password of your helpdesk.

Thank you,
Amarjeet Kaur

This is the address to JIRA: https://issues-edu.cambio.se
I am logged in with my user account and have a default Project when creating a new issue in JIRA.
unfortunately I cant give access to our helpdesk because we are bihind company firewalls.

Then please cross check at JIRA site about your role permissions.

It seems, your role have no project permissions.

Do you know what permissions I need?

Torbjörn Schön wrote:

Do you know what permissions I need?

I would love to know as well. I am getting the same error.
"We could not fetch the list of JIRA projects. Kindly cross check if you have JIRA projects available."
When trying to create a new Jira issue.

What role does the user who connects need?

your assistance is appreciated.

in fact I just tried as my admin user and still the same error.
does this work with OnDemand Jira? (i.e. hosted version)
Thanks

Hi Michael,

The error message "We could not fetch the list of JIRA projects. Kindly cross check if you have JIRA projects available." will come only if system is not able to fetch any project list from JIRA site.

Please make sure, you have projects created at JIRA. And if you have projects at JIRA, then please check that the user have permissions to check those projects at JIRA.

If the issue still persists, then please create a new ticket at [[https://my.kayako.com/]] with your helpdesk and JIRA site credentials along with username and password of JIRA App.

Thank you,
Amarjeet Kaur

I get the same thing, Using any user or Any permission or Admin.

We ran across the same issue on our self hosted Windows Box and found that you need adjust CURL to allow it to accept your jira SSL certificate.
http://stackoverflow.com/questions/6400300/php-curl-https-causing-exception-ssl-certificate-problem-verify-that-the-ca-cer

On line 163 of "\__apps\jira\library\JIRA\class.SWIFT_JIRABridge.php" we adjusted this line.
$_Adapter->AddOption('CURLOPT_SSL_VERIFYHOST', 0);