Bug #352
SugarCRM on Wiki Step 13
| Status: | Resolved | Start date: | 12 Jan 2014 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | - | % Done: | 0% |
|
| Category: | - | |||
| Target version: | v1.1 |
Description
Once the Lead is converted into Ticket it do not get navigate to the previous page and show blank page in Kayako Tichets (in Sugar). Conversion did not happened and Ticket still show in Contact details.
I double checked Configure authentication details of Kayako REST API and every thing is fine. I gases there is problem in Sugarcrm to kayako comunications.
Kayako version : Version 4.62.0.4394
Sugarcrm CE version : 6.5.13
History
Updated by Mehrshid about 11 years ago
I created an Opportunity in Sugar and then refresh related organization and saw new Opportunity imported in Kayako thats mean Configure authentication details of Kayako REST API is correctly configured in Sugar.
Updated by Mehrshid about 11 years ago
Sugarcrm.log as below :
01/13/14 04:46:50 [16108][7825c8af-9ccb-9894-95d9-5295035333a2][FATAL] Exception in Controller: String could not be parsed as XML
Updated by Anjali Sharma over 10 years ago
- Status changed from New to Resolved
Greetings Mehrshid,
Issue has been resolved in SugarCRM v1.5.
Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16
Thanks and Regards,
Anjali Sharma