Bug #381

Blank page when view some ticket

Added by Vitaliy almost 11 years ago. Updated about 10 years ago.

Status:Resolved Start date:28 Apr 2014
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hello,

Sometimes our user see blank page instead of his ticket.
But another ticket can be opened successful.

In error log we see next error

77.121.4.44 - - [28/Apr/2014:13:32:53 +0300] "GET /viewticket.php?ticketid=1731062 HTTP/1.1" 500 - "https://billing.hostpro.ua/supporttickets.php" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (
KHTML, like Gecko) Chrome/34.0.1847.116 Safari/537.36"

Why it return error 500 for sometimes ?

History

#1
Updated by Mansi Wason almost 11 years ago

Hi Vitality,

The reason of reported issue by you can be the unexpected condition was encountered.

I can't track the issue exactly over here.

If you still encounter any such error kindly create a ticket at https://my.kayako.com/ in order to investigate the issue.

Thanks and Regards,
Mansi Wason

#2
Updated by Vitaliy almost 11 years ago

Hello Mansi

Thank you for reply, i'll just open a support ticket #CJZ-760-70857 about this issue.

#3
Updated by Mansi Wason about 10 years ago

  • Status changed from New to Resolved

Hi Vitality,

This issue has been resolved.

Please check https://support.kayako.com/staff/Tickets/Ticket/View/1442214

Thanks,
Mansi Wason

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