Support #401

"Information Not Available" when clicking SugarCRM tab in Ticket View

Added by Alex Castruita almost 11 years ago. Updated over 10 years ago.

Status:Resolved Start date:21 Jun 2014
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Functionality doesn't seem to be working from ticket view.

When viewing ticket:
- "Convert to SugarCRM Lead" button returns "Error : Please try again."
- "Information not available" in Contact Information SugarCRM tab

SugarCRM CE 6.5.16
Kayako 4.64.1.4827

History

#1
Updated by Anjali Sharma almost 11 years ago

Greetings,

I suggest you to verify your Help desk details and API credentials, most probably there is some problem with your credentials.
In case they are correct and you are still getting the error, please create a support ticket with us from https://my.kayako.com and we will investigate the issue for you.

Regards,
Anjali Sharma

#2
Updated by Anjali Sharma over 10 years ago

  • Status changed from New to Resolved

Greetings Alex,

Issue has been resolved in SugarCRM v1.5.

Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16

Thanks and Regards,
Anjali Sharma

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