Support #480
Creating a new ticket (through WHMCS) sets the ticket on "Closed" by default. Also it's invisible in 'Client Area'.
| Status: | Resolved | Start date: | 18 Sep 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Gurpreet Singh |
% Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
I recently purchased WHMCS and we have been using Kayako for many years now.
I installed the Kayako integration file and made the necessary changes to the config.php. So far everything is working fine (knowledgebase, announcements, etc).
The only problem I am experiencing is when I create a ticket (as a customer) through the client area of WHMCS.
It created the ticket, however there are 2 problems;
1) The ticket is set to 'Closed' status by default in Kayako. Therefor it's not showing up as an active issue/ticket in Kayako obviously.
2) If I try to view the ticket in WHMC's client area, I only get a blank page. Maybe this is related to the ticket status being set on 'Closed'.
Anyone experienced the same thing before? And how can I fix this?
Thank you in advance!
Regards
History
Updated by Gurpreet Singh over 9 years ago
- Status changed from New to Resolved
- Assignee changed from Amarjeet Kaur to Gurpreet Singh
Issue addressed on Support Ticket, hence closing the task.