Bug #483
Ticket is no longer available after moving to a private ticket status
| Status: | Resolved | Start date: | 27 Sep 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Gurpreet Singh |
% Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
Steps to replicate:
1. Create a private ticket status called TestMe
2. Change the ticket status to TestMe
Click on Support > Tickets, the ticket would no longer be visible in the ticket view list
Subtasks
History
Updated by Gurpreet Singh over 9 years ago
Fix:
In file: whmcs installation folder\modules\support\kayako\supporttickets.php
Around line number: 38, replace:
$_ticketStatusObjectContainer = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC);
With:
$_ticketStatusObjectContainer = kyTicketStatus::getAll();
Updated by Gurpreet Singh over 9 years ago
- Status changed from New to Resolved