Ticket Post Features

Ticket post features adds additional functions into the ticket posts to aid users.

Release 1.6 - 2.4 now includes support for HTML based ticket posts, along with a smart breakline processor
N.B. Requires Tidy module is installed into PHP

Breaklines - The ticket post contents are filtered to hide "previous replies" with the email contents. This feature is designed to work in the Staff Control Panel, Client Support Portal and general ticket printing. This enables all users ( staff and clients ) to avoid needless scrolling, they can see and print the precise information they are after.

Message Headers - Ticket posts which are created by the mail parser show the option to view the message header of the origional email which created the ticket post. This feature is designed to work in the Staff Control Panel, Client Support Portal and general ticket printing. This enables all users ( staff and clients ) to view message headers to understand the pathing their emails are taking.

Installation Instructions ( Post 4.50.xx )

1. Backup your origional class.SWIFT_TicketPost.php file. ( Location: __apps\tickets\models\Ticket )
2. Download the replacement class.SWIFT_TicketPost.php file from here.
3. Upload the replacement file to __apps\tickets\models\TicketTicket folder.
4. Goto Admin CP, Diagnostics, Rebuild Cache.

Installation Instructions ( Pre 4.50.xx )

1. Backup your origional class.SWIFT_TicketPost.php file. ( Location: __modules\tickets\library\Ticket )
2. Download the replacement class.SWIFT_TicketPost.php file from here.
3. Upload the replacement file to __modules\tickets\library\Ticket folder.
4. Goto Admin CP, Diagnostics, Rebuild Cache.

N.B.

Download BETA1.2 for Kayako 4.30.649 - 4.40.833
Download Release 1.0 for Kayako 4.40.959
Download Release 1.2 for Kayako 4.40.986 - 1079 - Fully compatible with the new security layer from kayako
Download Release 1.3.1 for Kayako 4.40.1148
Download Release 1.4 for Kayako 4.50.1636
Download Release 1.6 for Kayako 4.51.189 - 4.52.2223
Download Release 1.7.1 for Kayako 4.53.2633
Download Version 2.1 for Kayako 4.53.2633 - 4.54.3181
Download Version 2.2 for Kayako 4.55.0.3328
Download Version 2.3 for Kayako 4.63.3.4590
Download Version 2.4 for Kayako 4.65.xx

N.B. When upgrading to kayako 4.40.959 or later, your parser logs will automatically be cleared, therefore you will not see any message headers showing up for all your current tickets. You will only see message headers show up for newly created tickets/replies.

Version 2 Extra Information

Version 2 has a new array for use with the smart breakline processor, below is the default arrays:

$_SmartBreak[] = Array("From:","Sent:","To:");
                $_SmartBreak[] = Array("From:","Date:","To:");
                $_SmartBreak[] = Array('<div class="gmail_quote">');
                $_SmartBreak[] = Array('----- Original Message -----');
                $_SmartBreak[] = Array('-----Original Message-----');
                $_SmartBreak[] = Array('<!-- Break Line -->');
                $_SmartBreak[] = Array('====== Please reply above this line ======');
                $_SmartBreak[] = Array('_____');

If you wish to add more smart breaklines, simply add to the array, this is useful not only to breakline custom content, but to also add alternate language versions of the included breaklines.