WHMCS

*Installation guide:*

# Download WHMCS Integration Module and unzip it.

# Copy ‘kayako’ folder from ‘unzipped_folder/modules/support’ and paste under ‘modules/support’ directory of installed_WHMCS.

# Copy ‘kayako’ folder from ‘folder /templates’ and paste under ‘templates’ directory of installed_WHMCS.

# Copy API Details from your Helpdesk installation > Rest API > API Information. Now open installed_WHMCS/modules/support/kayako/config.php and make respective changes for your API details.

!http://forge.kayako.com/attachments/593/API_Details.png!

# Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php as per the date format you specified in installed_WHMCS/modules/support/kayako/config.php

# Go to Admin area of WHMCS installation.

# Go to Setup > General Settings.

# Click on Support tab and select ‘Kayako’ from dropdown of ‘Support Module’.

!http://forge.kayako.com/attachments/594/select_Kayako_for_support_module.png!

Now you are ready to use ‘WHMCS integration with Kayako’.

*How to use*

* *Open New Ticket*

# In client interface of 'WHMCS installation’, click on 'Open Ticket’ and you will see the following screen:

!http://forge.kayako.com/attachments/595/select_department.png!

Select your department for ticket submission and click ‘Next’. 

# Type your message details and submit your ticket.

!http://forge.kayako.com/attachments/596/step-2.png!

# Click on submit to save the ticket details and you will get following screen:

!http://forge.kayako.com/attachments/597/step-3.png!

* *View Ticket*

# Click on ‘Support’ and select ‘Tickets’. Here you can see list of all tickets submitted by you.

!http://forge.kayako.com/attachments/598/view-tickets.png!

# Now click on any ‘Ticket Heading’ to view its details.

!http://forge.kayako.com/attachments/599/view_ticket_details.png!