History

« Previous - Version 5/25 (diff) - Next » - Current version
Ruchi Kothari, 11/12/2012 08:05 am

Installation
  1. Download WHMCS-Integration Module and unzip it.
  2. Copy kayako folder from unzipped/modules/support to Installed_WHMCS/modules/support/
  3. Copy kayako folder from unzipped/templates to Installed_WHMCS/templates
  4. Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform.
  5. Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified.
  6. Go to admin interface of WHMCS installation.
  7. Now go to Setup > General Settings.

  1. From Support Tab select support module as Kayako.

How to use

  • Open a new ticket
    1. From client interface Select Open Ticket and following screen will appear.

  1. Follow the steps for ticket creation.
  • Ticket List and Update
    1. Select Support > Tickets adn following screen will appear.

  1. Click on any ticket and following screen will appear.

  1. You can update the ticket and post reply.
  • Knowledgebase
    1. Select Support > Knowledgebase

  1. Click on any article to view it and post comments.

Admin_Interface_of_WHMCS_installation.png - Admin Interface for WHMCS (295.1 kB) Amarjeet Kaur, 12/03/2012 05:45 am

select_Kayako_for_support_module.png (243.3 kB) Amarjeet Kaur, 12/03/2012 05:47 am

select_genral_settings.png (307.9 kB) Amarjeet Kaur, 12/03/2012 06:00 am

API_Details.png - API Details of Kayako Helpdesk (113.5 kB) Amarjeet Kaur, 12/03/2012 06:12 am

select_Kayako_for_support_module.png - Select Kayako From Support Module Dropdown (207.1 kB) Amarjeet Kaur, 12/03/2012 06:12 am

select_department.png - Select Department (68.5 kB) Amarjeet Kaur, 12/03/2012 06:31 am

step-2.png - Add message (102.8 kB) Amarjeet Kaur, 12/03/2012 06:31 am

step-3.png - submitted ticket details (87.3 kB) Amarjeet Kaur, 12/03/2012 06:31 am

view-tickets.png - view tickets list (69.2 kB) Amarjeet Kaur, 12/03/2012 06:39 am

view_ticket_details.png - view ticket details (107.8 kB) Amarjeet Kaur, 12/03/2012 06:39 am

update_status.png - update status and priority (112.5 kB) Amarjeet Kaur, 12/03/2012 06:46 am

post_reply.png - post ticket reply (115.4 kB) Amarjeet Kaur, 12/03/2012 06:48 am

knowledgebase.png - knowledgebase (102.7 kB) Amarjeet Kaur, 12/03/2012 07:02 am

post_comment.png - view article and post comment (184.2 kB) Amarjeet Kaur, 12/03/2012 07:02 am

Admin_interface_of_whmcs_installation Select_kayako_for_support_module Select_genral_settings Api_details Select_kayako_for_support_module Select_department Step-2 Step-3 View-tickets View_ticket_details Update_status Post_reply Knowledgebase Post_comment