Wiki
Version 4 (Ruchi Kothari, 11/12/2012 08:04 am) → Version 5/25 (Ruchi Kothari, 11/12/2012 08:05 am)
*Installation*
# Download WHMCS-Integration Module and unzip it.
# Copy kayako folder from unzipped/modules/support to Installed_WHMCS/modules/support/
# Copy kayako folder from unzipped/templates to Installed_WHMCS/templates
# Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform.
# Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified.
# Go to admin interface of WHMCS installation.
# Now go to Setup > General Settings.
!http://forge.kayako.com/attachments/398/Untitled1.jpg!
# From Support Tab select support module as Kayako.
!http://forge.kayako.com/attachments/399/Untitled2.jpg!
*How to use*
* Open a new ticket
# From client interface Select Open Ticket and following screen will appear.
!http://forge.kayako.com/attachments/400/Untitled3.jpg!
# Follow the steps for ticket creation.
* Ticket List and Update
# Select Support > Tickets adn following screen will appear.
!http://forge.kayako.com/attachments/401/Untitled4.jpg!
# Click on any ticket and following screen will appear.
!http://forge.kayako.com/attachments/402/Untitled5.jpg!
# You can update the ticket and post reply.
* Knowledgebase
# Select Support > Knowledgebase
!http://forge.kayako.com/attachments/397/Untitled6.jpg!
# Click on any article to view it and post comments.