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Version 19 (Amarjeet Kaur, 12/03/2012 07:18 am)

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*Installation guide:*
2 5 Ruchi Kothari 






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# Download WHMCS Integration Module and unzip it.






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# Copy ‘kayako’ folder from ‘unzipped_folder/modules/support’ and paste under ‘modules/support’ directory of installed_WHMCS.






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# Copy ‘kayako’ folder from ‘folder /templates’ and paste under ‘templates’ directory of installed_WHMCS.






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# Copy API Details from your Helpdesk installation > Rest API > API Information. Now open installed_WHMCS/modules/support/kayako/config.php and make respective changes for your API details.






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!http://forge.kayako.com/attachments/593/API_Details.png!






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# Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php as per the date format you specified in installed_WHMCS/modules/support/kayako/config.php






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# Go to Admin area of WHMCS installation.






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# Go to Setup > General Settings.






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# Click on Support tab and select ‘Kayako’ from dropdown of ‘Support Module’.






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!http://forge.kayako.com/attachments/594/select_Kayako_for_support_module.png!






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Now you are ready to use ‘WHMCS integration with Kayako’.






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*How to use*






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* *Open New Ticket*






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# In client interface of 'WHMCS installation’, click on 'Open Ticket’ and you will see the following screen:






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!http://forge.kayako.com/attachments/595/select_department.png!






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Select your department for ticket submission and click ‘Next’. 






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# Type your message details and submit your ticket.






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!http://forge.kayako.com/attachments/596/step-2.png!






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# Click on submit to save the ticket details and you will get following screen:






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!http://forge.kayako.com/attachments/597/step-3.png!






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* *View Ticket*






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# Click on ‘Support’ and select ‘Tickets’. Here you can see list of all tickets submitted by you.






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!http://forge.kayako.com/attachments/598/view-tickets.png!






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# Now click on any ‘Ticket Heading’ to view its details.






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!http://forge.kayako.com/attachments/599/view_ticket_details.png!






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* *Update Ticket*






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# Click on Update button to update ticket status and priority.






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!http://forge.kayako.com/attachments/600/update_status.png!






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* *Post Reply*






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# Click on 'Post Reply' button to follow up with your ticket and you will see a new message area to post your reply:






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!http://forge.kayako.com/attachments/601/post_reply.png!






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*Knowledgebase*






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# In client interface of ‘WHMCS installation’, click on ‘Support’ and select ‘knowledgebase’. Here you will see the list of articles present in helpdesk.






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!http://forge.kayako.com/attachments/602/knowledgebase.png!






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# You can view detail description of article by clicking on its heading  and can also post your comment for it.






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http://forge.kayako.com/attachments/603/post_comment.png






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*Swift Framework Modifications*






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# Place class.Controller_CustomFieldGroup.php file in __swift/apps/base/api folder.






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# You need to do certain modifications mentioned in SWIFT_modifications.doc to run 'WHMCS integration with Kayako'.






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We will provide these fixes in next build of Kayako. But for now , you need to make these framework changes to run this integration successfully.