Wiki
Version 6 (Ruchi Kothari, 11/19/2012 02:56 am)
| 1 | 3 | Ruchi Kothari | *Installation* |
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| 2 | 1 | # Download WHMCS-Integration Module and unzip it. |
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| 3 | 1 | # Copy kayako folder from unzipped/modules/support to Installed_WHMCS/modules/support/ |
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| 4 | 1 | # Copy kayako folder from unzipped/templates to Installed_WHMCS/templates |
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| 5 | 1 | # Modify Installed_WHMCS/modules/support/kayako/config.php according to your platform. |
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| 6 | 1 | # Modify date format in Installed_WHMCS/modules/support/kayako/API/kyConfig.php according to whatever is kept in config.php. Other settings also can be modified. |
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| 7 | 1 | # Go to admin interface of WHMCS installation. |
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| 8 | 1 | # Now go to Setup > General Settings. |
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| 9 | 5 | Ruchi Kothari | |
| 10 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/398/Untitled1.jpg! |
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| 12 | 1 | # From Support Tab select support module as Kayako. |
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| 14 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/399/Untitled2.jpg! |
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| 16 | 3 | Ruchi Kothari | *How to use* |
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| 18 | 3 | Ruchi Kothari | * Open a new ticket |
| 19 | 3 | Ruchi Kothari | # From client interface Select Open Ticket and following screen will appear. |
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| 21 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/400/Untitled3.jpg! |
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| 23 | 3 | Ruchi Kothari | # Follow the steps for ticket creation. |
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| 25 | 3 | Ruchi Kothari | * Ticket List and Update |
| 26 | 3 | Ruchi Kothari | # Select Support > Tickets adn following screen will appear. |
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| 28 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/401/Untitled4.jpg! |
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| 30 | 3 | Ruchi Kothari | # Click on any ticket and following screen will appear. |
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| 32 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/402/Untitled5.jpg! |
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| 34 | 3 | Ruchi Kothari | # You can update the ticket and post reply. |
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| 36 | 3 | Ruchi Kothari | * Knowledgebase |
| 37 | 3 | Ruchi Kothari | # Select Support > Knowledgebase |
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| 39 | 4 | Ruchi Kothari | !http://forge.kayako.com/attachments/397/Untitled6.jpg! |
| 40 | 5 | Ruchi Kothari | |
| 41 | 3 | Ruchi Kothari | # Click on any article to view it and post comments. |
| 42 | 6 | Ruchi Kothari | |
| 43 | 6 | Ruchi Kothari | * *SWIFT Modifications* |
| 44 | 6 | Ruchi Kothari | Some SWIFT Framework changes are required to run WHMCS. Document is attached herewith. |