Bug #110

Error in Support > Knowledgebase menu

Added by Arvian over 12 years ago. Updated over 12 years ago.

Status:Closed Start date:19 Nov 2012
Priority:High Due date:
Assignee:Ruchi Kothari % Done:

0%
Category:-
Target version:-

Description

Found another error that is similar with the previous one (http://forge.kayako.com/issues/109).
When I click link in WHMCS Support > Knowledgebase the error comes up:

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /var/www/html/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /var/www/html/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Knowledgebase/...', 'GET', Array) #1 /var/www/html/modules/support/kayako/knowledgebasecategories.php(33): kyRESTClient->get('/Knowledgebase/...', Array) #2 /var/www/html/modules/support/kayako/knowledgebase.php(58): include('/var/www/html/m...') #3 /var/www/html/knowledgebase.php(0): unknown() #4 {main} thrown in /var/www/html/modules/support/kayako/API/kyRESTClient.php on line 195

So we have 2 issues right now.

WHMCS Version 5.1.2 (latest version)
Kayako Version Fusion 4.50.1636

History

#1
Updated by Mahesh Salaria over 12 years ago

  • Status changed from New to Resolved

Hi Arvian,

We added Knowledgebase and News APIs in latest build http://wiki.kayako.com/display/DOCS/4.51.1891. You need to upgrade your desk to get this fixed.

Build 4.50.1636 does not contain KB apis that is why you are getting this error.

Please let us know if you face any issue with Build 4.51.1891

#2
Updated by Arvian over 12 years ago

Thank you Mahesh.
It's solved after I upgrade to build 4.51.1891.

#3
Updated by Mahesh Salaria over 12 years ago

  • Status changed from Resolved to Closed

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