Bug #129

All custom field groups being displayed

Added by W Kish over 12 years ago. Updated about 12 years ago.

Status:Closed Start date:02 Jan 2013
Priority:High Due date:
Assignee:Amarjeet Kaur % Done:

0%
Category:-
Target version:-

Description

When submitting a ticket, all custom field groups are being displayed regardless of the department selected.

submitticket.php (5.8 kB) Amarjeet Kaur, 01/09/2013 04:09 am

class.Controller_CustomFieldGroup.php (2.9 kB) Amarjeet Kaur, 01/09/2013 04:09 am

History

#1
Updated by Mahesh Salaria over 12 years ago

  • Assignee set to Amarjeet Kaur

#2
Updated by Adam FiĊĦer over 12 years ago

W Kish wrote:

When submitting a ticket, all custom field groups are being displayed regardless of the department selected.

same for me

#3
Updated by Amarjeet Kaur over 12 years ago

Hi,

I have tried to replicate this issue, but was not able to find it. I have followed following steps:

1. Created custom group of type 'Staff & User Ticket creation', 'User Ticket creation' and 'User' respectively in Admin Panel.

2. Added custom field under above custom field groups.

3. Checked ticket creation under WHMCS, here I got only those fields which are under 'Staff & User Ticket creation' and 'User Ticket creation' respectively.

These fields are dependent on Custom field groups instead of the departments in drop down at the time of ticket creation.

Please let us know if you still face any issue.

Thank you,
Amarjeet Kaur

#4
Updated by W Kish over 12 years ago

I have several Custom field groups which are set to either 'Staff & User Ticket creation' or 'User Ticket creation'.
  • Each group is assigned to a specific department.
  • Each group has custom fields assigned to them.
For example:
  • GroupA | User Ticket creation | Assigned Departments: DeptA
  • GroupB | Staff & User Ticket creation | Assigned Departments: DeptB
  • GroupC | User Ticket creation | Assigned Departments: DeptC

These settings work just fine when submitting a ticket in kayako, such as when selecting DeptA, it only shows the custom fields from GroupA .

When submitting a ticket in whmcs, selecting DeptA (or any other) shows the custom fields from GroupA, GroupB, and GroupC .

It appears that Department permissions are being ignored.

#5
Updated by Amarjeet Kaur about 12 years ago

Hi,

Please update attached files in Kayako Helpdesk installation and WHMCS installation respectively at following paths:

class.Controller_CustomFieldGroup.php --- (under Kayako_Helpdesk_Installation_folder/__swift/apps/base/api/)

submitticket.php ---- (under WHMCS_Installation_folder/modules/support/kayako/)

Please let us know if you still face any issue with it.

Thank you,
Amarjeet Kaur

#6
Updated by W Kish about 12 years ago

That fixed it, thanks.

#7
Updated by Amarjeet Kaur about 12 years ago

  • Status changed from New to Resolved

#8
Updated by Amarjeet Kaur about 12 years ago

  • Status changed from Resolved to Closed

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