WHMCS

Hello Dave,

Please enable 'dispay errors' setting in your WHMCS admin panel to get the exact error.

Thank you,
Amarjeet Kaur

Do you mean "Enable Module Debug" under logging?

If so, I did and there is nothing in the module logs, activity logs, admin, logs, or anyplace I can see....

Don't know if it matters or not but we are running everything over HTTPS....

Hi Dave,

Please got to your WHMCS admin -> Setup -> General Settings.

Under it open 'Other' Tab. Please check 'Display Errors' checkbox to get exact PHP error.

Thank you,
Amarjeet Kaur

Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /home/phead/public_html/cp/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /home/phead/public_html/cp/modules/support/kayako/API/kyRESTClient.php(219): kyRESTClient->processRequest('/Base/Departmen...', 'GET', Array) #1 /home/phead/public_html/cp/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Base/Departmen...', Array) #2 /home/phead/public_html/cp/modules/support/kayako/submitticket.php(40): kyObjectBase::getAll() #3 /home/phead/public_html/cp/submitticket.php(0): unknown() #4 {main} thrown in /home/phead/public_html/cp/modules/support/kayako/API/kyRESTClient.php on line 195

Hi Dave,

Can you please provide me your WHMCS and helpdesk FTP details to check this issue.
You can send me email at amarjeet.kaur@kayako.com

Thank you,
Amarjeet Kaur

Amarjeet,
I just emailed you the access creds
Dave

Hello Dave,

The WHMCS issue is resolved at your end.

Please make sure while integrating WHMCS, you follow all instructions available in wiki section.

The issues at your end were:

1. The API URL in config file was wrong.
2. The template folder for WHMCS was not uploaded.

Thank you,
Amarjeet Kaur