Support #151

JIRA's project list

Added by Keren Harari about 12 years ago. Updated over 11 years ago.

Status:Closed Start date:31 Jan 2013
Priority:High Due date:
Assignee:Amarjeet Kaur % Done:

0%
Category:-
Target version:-

Description

Hi,
How can I control the JIRA's project list displayed when creating a new ticket?
I configured the plugin to use a JIRA user which has access to only some of the JIRA projects, yet when I try to create a new JIRA issue I can see all JIRA projects from the drop down list.
Can this be controlled anywhere in the code?

We would like to move to production with this plugin so currently it's a show stopper.

Thanks,
K

class.View_Bug.php (15.3 kB) Amarjeet Kaur, 03/01/2013 05:56 am

class.SWIFT_JIRABridge.php (36.7 kB) Amarjeet Kaur, 03/01/2013 05:56 am

settings_jira.JPG (83.2 kB) Nino Bergfeld, 03/22/2013 07:43 am

settings_jira_ii.JPG (86 kB) Nino Bergfeld, 03/22/2013 07:43 am

Settings_jira Settings_jira_ii

History

#1
Updated by Amarjeet Kaur about 12 years ago

Hello Keren,

Please update attached files in your JIRA app folder at specified location to resolve this issue:

-> Update class.View_Bug.php (Under __apps/jira/staff)

-> Update class.SWIFT_JIRABridge.php (Under __apps/jira/library/JIRA)

Kindly take backup of your files before replacing them.

Please let us know, if you need any assistance from our side.

Thank you,
Amarjeet Kaur

#2
Updated by Nino Bergfeld about 12 years ago

Good afternoon from Germany,

we are facing a similar issue. We implemented the bugfix sucessfully (beforehand we were facing issues that the custom security levels were not fetched from JIRA)

But now we have an issue that we see an error message containing "JIRA error Field `security`cannot be set. It is not on the appropriate screen, or unknown.". See also Settings attached.

On the contrary, linking an EXISTING JIRA issue to a Kayako Ticket works fine.

Please help as this stops our Kayako rollout

I already posted this here because the helpdesk told me so: http://forge.kayako.com/issues/156

#3
Updated by Keren Harari almost 12 years ago

  • File 2.jpg added

Hi Amarjeet,

Thank you for trying to provide the fix however it seems as if you attached an HTML code.
The code of the files you attached looks as follows:

And when updating the JIRA app with this code I get the following on my Kayako webpage:

Can you please check the code and attach it again.
We are at an immediate need to update the projects list.

Thanks much,
K

#4
Updated by Keren Harari almost 12 years ago

Keren Harari wrote:

Hi Amarjeet,

Thank you for trying to provide the fix however it seems as if you attached an HTML code. The code of the files you attached looks as follows:

And when updating the JIRA app with this code I get the following on my Kayako webpage:

Can you please check the code and attach it again. We are at an immediate need to update the projects list.

Thanks much, K

#5
Updated by Keren Harari almost 12 years ago

  • File 2.jpg added

#6
Updated by Mahesh Salaria almost 12 years ago

  • File deleted (2.jpg)

#7
Updated by Mahesh Salaria almost 12 years ago

  • File deleted (2.jpg)

#8
Updated by Amarjeet Kaur almost 12 years ago

Hi Keren,

From your notes, am not able to trace the exact issue.

Kindly attach some screenshots or provide us the steps to replicate the issue.

Thank you,
Amarjeet Kaur

#9
Updated by Amarjeet Kaur over 11 years ago

  • Status changed from New to Closed

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