Bug #156
Jira Error
| Status: | Closed | Start date: | 15 Feb 2013 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
Hello,
My issue is as follows:
1) When attempting to create a new issue in jira from a kayako ticket, the plugin pulls my project list from Jira. I can choose a project, category, etc. When I click Save in the dialog box, I get a red box in kayako that says, "Jira Error the issue linking was not successful."
The ticket does not get the Jira tab and it appears to not sync with Jira. However, if I check our Jira installation I can clearly see that the ticket has come in from Kayako with the next increment for an issue ID.
2) If I choose to link a ticket to an existing issue in Jira, after providing a correct Jira Issue Name, it will send the ticket over, and report a successful link. However, I still get no Jira tab in Kayako and the sync does not appear to work.
Attaching a screenshot of the error when trying to create a new issue for clarification.
Thank you.
Jira_Issue.bmp (1.8 MB)
jira_issues.png - Current Jira Plugin settings in Kayako (35.5 kB)
settings_jira_ii.JPG (86 kB)
settings_jira.JPG (83.2 kB)
History
Updated by Nick Cobley about 12 years ago
I'm seeing the exact same problem myself, I am seeing the link to the Jira issue at the top left of the ticket page however. I'm still testing, I'm unsure if it's syncing right now.
Updated by Amarjeet Kaur about 12 years ago
Hi Corey, Nick,
Please make sure that you have enabled 'JIRA issue linking' under Admin CP->settings->JIRA
If this setting is not enabled, then ticket can't link with JIRA issue.
Please cross check your JIRA settings, and let us know if you still face the same issue.
Thank you,
Amarjeet Kaur
Updated by Corey Spade about 12 years ago
- File jira_issues.png added
Hello and thank you for your assistance on this matter! I have verified my settings and the Jira linking issue is enabled. (Attaching Screenshot of current settings in Kayako).
As stated, the issue appears in Jira but never links in Kayako and I receive the error in the first screenshot. Are there settings that need to be enabled in Jira to make this work?
Thank you for your help!
Updated by Amarjeet Kaur about 12 years ago
Hello Corey,
Kindly check my reply [[http://forge.kayako.com/issues/151#note-1]]
Please update the files attached there in your application at specified locations.
Please make sure to take the backup of files before updating.
Hopefully, this will resolve this issue at your end.
Kindly let us know, if you need further assistance regarding this issue.
Thank you,
Amarjeet Kaur
Updated by Corey Spade about 12 years ago
Good morning,
I have updated the files with the files found in Issue #151 as linked. My problem persists, however.
My apologies for the inconvenience and thank you for the assistance.
Updated by Nino Bergfeld about 12 years ago
- File settings_jira_ii.JPG added
- File settings_jira.JPG added
Good afternoon from Germany,
we are facing a similar issue. We implemented the following sucessfully (beforehand we were facing issues that the custom security levels were not fetched from JIRA):
http://forge.kayako.com/issues/151#note-1
Now we have an issue that we see an error message containing "JIRA error Field `security`cannot be set. It is not on the appropriate screen, or unknown.". See also Settings attached.
On the contrary, linking an EXISTING JIRA issue to a Kayako Ticket works fine.
Please help as this stops our Kayako rollout
Updated by Amarjeet Kaur about 12 years ago
Hello Nino,
From the settings screenshot, am not able to reproduce this issue.
Can you please provide me the list of steps, you are following to replicate this issue?
If possible , Kindly attach the error screenshot too.
Thank you,
Amarjeet Kaur
Updated by Amarjeet Kaur over 11 years ago
- Status changed from New to Closed