WHMCS

Also, I was wondering if there's a way we can update the clienthome template so that the open ticket list can populate, as well as update the "Our Latest News" snippet to grab the lastest news article from the Kayako database.

Hi Mark,

The clientarea template is updated with 'Open Ticket List' in new build.

And some other template issues are also resolved.

Thank you,
Amarjeet Kaur

Amarjeet,

I went ahead and uploaded the new updates. However, these issues still remain:

The news snippet in the clientareahome.tpl file is still retrieving the first 100 characters of the last annoucement posted in the WHMCS database, instead of the Kayako database. When I click on the "More.." button it then goes to the proper Kayako integrated announcements, however.

I'm talking about this part of the code in our regular template file:

{if $announcements}
<div class="alert alert-warning">
<p><strong>{$LANG.ourlatestnews}:</strong> {$announcements.0.text|strip_tags|truncate:100:'...'} - <a href="announcements.php?id={$announcements.0.id}" class="btn btn-mini">{$LANG.more}...</a></p>
</div> {/if}

Also, there are still issues with the support tickets. First of all, only new tickets seem to populate in the ticket list. When I log into the client area with a test account and go to Support > Tickets, no preexisting tickets showed in the list, just "You do not have any open ticket in your account. Please click here to submit new ticket." After creating a new ticket, the new one appeared, but no preexisting (open) tickets. Also, there doesn't seem to be a way to view closed tickets (in case someone needs to reopen a ticket).

I just discovered why the old tickets weren't appearing... The email address on the test account was changed and it created a separate user record in the Kayako database. Still, no way to view closed tickets.

I forgot to add that the Staff Avatar still doesn't show as well.

Hi Mark,

Please find below the answers of your queries:

1. The news snippet in the clientareahome.tpl file is still retrieving the first 100 characters

This is template file provided by WHMCS. This is not controlled by Kayako.

2. No way to view closed tickets.

To avoid the page load time, we have added a drop down list of departments in Support > Tickets.

Now by default, tickets related to selected department will load. If that department has any list of closed tickets, only then you can see ' View resolved tickets' button.

3. Staff Avatar still doesn't show as well.

Currently, our API does not provide support to return staff Avatar. We will keep your point under consideration.

Thank you,
Amarjeet Kaur

Amarjeet Kaur wrote:

1. The news snippet in the clientareahome.tpl file is still retrieving the first 100 characters

This is template file provided by WHMCS. This is not controlled by Kayako.

I would like to modify the homepage.tpl file to allow access to the Kayako announcements. However, I can't seem to figure out how to get the integration variables into the template. I've noticed that since announcements.php is in the WHMCS_URL/modules/support/kayako folder, it overrides the WHMCS_URL/templates/custom_template/announcements.tpl file, and of course the variables are automatically brought in.

How can I make use of these variables in the client area home page?

3. Staff Avatar still doesn't show as well.

Currently, our API does not provide support to return staff Avatar. We will keep your point under consideration.

This was fairly easy to do. I added the Helpdesk Base URL to the config.php file, then added

$smarty->assign('_helpdeskBaseURL', BASE_URL);

Mark Cox wrote:

This was fairly easy to do. I added the Helpdesk Base URL to the config.php file, then added [...] to the bottom of announcements.php. It seems to work just fine now.

I forgot to mention, I also modified the following line in announcements.tpl in WHMCS_URL/templates/kayako:

<div class="newsavatar">
<img src="{$_helpdeskBaseURL}/Base/StaffProfile/DisplayAvatar/{$_newsItem.staffid}/{$_newsItem.emailhash}/60" align="absmiddle" border="0" />
</div>