WHMCS

Mark Cox wrote:

I've noticed that when a user creates a ticket via the WHMCS integration, two (2) autoresponders are sent. Also, this behavior happens even if autoresponders are disabled in Admin CP > Users > Manage User Groups > [Group] Permissions.

I can confirm this behaviour in my configuration. I am running WHMCS 5.2.2 and Resolver 4.52.2417

Amarjeet,
apologies but the issue is still standing.

I have updated the whmcs setup and I still receive 2 emails per opened ticket.

Further more I have tried the API that you bundle in the package with another PHP script that I have made, using the exact same calls (setAutoResponder(0)) and it sends 2 emails as well.

It seems to be an issue with API, or am I wrong?

Hello Ivan,

Please check in config.php, there you will find:

'ignoreautoresponder' => 0, //To stop sending autoresponder email on ticket creation

Please set it to

'ignoreautoresponder' => 1, //To stop sending autoresponder email on ticket creation

It will solve issue at your end.

Thank you,
Amarjeet Kaur

Amarjeet,
I am sorry but the issue is still standing.

You can indeed suppress email autoresponse with

ignoreautoresponder => 1

The problem isn't about suppressing it, the issue is that Autoresponder sends 2 email when using the API calls.

At this point I'll escalate the issue with Kayako support (I know you are part of it, don't worry!) because I believe this is a Kayako issue.

I had confirmation that the double autorespond is an API issue: http://dev.kayako.com/browse/SWIFT-2941

Hello Ivan,

Kindly apply the patch to resolve the issue.

Thank you,
Amarjeet Kaur