Bug #185

No ticket creation feedback

Added by Ivan Pintori almost 13 years ago. Updated over 12 years ago.

Status:Closed Start date:28 Mar 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

When you create a new ticket in WHMCS there is no feedback on the web page. This is confusing for the customers: no feedback, no idea if it did go through or not.

ticketcreation1.png - Filling out ticket form (82.7 kB) Ivan Pintori, 03/28/2013 05:35 am

ticketcreation2.png - Ticket greated, but no feedback on web page (65.5 kB) Ivan Pintori, 03/28/2013 05:35 am

Ticketcreation1 Ticketcreation2

History

#1
Updated by Mark Cox almost 13 years ago

Ivan Pintori wrote:

When you create a new ticket in WHMCS there is no feedback on the web page. This is confusing for the customers: no feedback, no idea if it did go through or not.

I can confirm this behavior in my configuration as well. I am running WHMCS 5.2.3 and Fusion 4.53.22633.

#2
Updated by Mark Cox almost 13 years ago

Mark Cox wrote:

I can confirm this behavior in my configuration as well. I am running WHMCS 5.2.3 and Fusion 4.53.22633.

That's Fusion 4.53.2633 (sorry, typo). ;-)

#3
Updated by Amarjeet Kaur almost 13 years ago

Hi Ivan, Mark,

We apologize for your inconvenience.

Kindly rename your file ticketConfirmation.tpl to ticketconfirmation.tpl (under WHMCS_Folder/templates/kayako) to resolve this issue.

Thank you,
Amarjeet Kaur

#4
Updated by Amarjeet Kaur almost 13 years ago

  • Status changed from New to Resolved

#5
Updated by Amarjeet Kaur over 12 years ago

  • Status changed from Resolved to Closed

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