WHMCS

Bug #214

Errors showing in client area after installing

Added by Thomas almost 12 years ago. Updated about 11 years ago.

Status:

Resolved

Start date:

01 May 2013

Priority:

High

Due date:

Assignee:

% Done:

Category:

Target version:

Description

I am running 5.2.4 WHMCS and 4.53.2633 Kayako. Already checked the files and the swift modifications were already made in the version of Kayako so there is nothing for me to edit. I have tried multiple times uploading the plugin however it results in a huge paragraph of errors everytime.

Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/whmcs/public_html/modules/support/kayako/API/kyHelpers.php:31 Stack trace: #0 /home/whmcs/public_html/modules/support/kayako/API/kyHelpers.php(31): SimpleXMLElement->__construct('<br />?<b>Fatal...') #1 /home/whmcs/public_html/modules/support/kayako/API/kyRESTClient.php(203): ky_xml_to_array('<br />?<b>Fatal...') #2 /home/whmcs/public_html/modules/support/kayako/API/kyRESTClient.php(221): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #3 /home/whmcs/public_html/modules/support/kayako/API/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket', Array) #4 /home/whmcs/public_html/modules/support/kayako/API/kyTicket.php(692): kyObjectBase::getAll(Array) #5 /home/whmcs/public_html/modules/support/kayako/fetchOpenTickets.php(51): kyTicket::getAll(Object(kyResultSet), Object(kyResultSet)) #6 /home/whmcs/public_html/includes/hooks/hooks.php(40): include_once('/home/whmcs/pub...') #7 /home/whmcs/public_html/inclu in /home/whmcs/public_html/modules/support/kayako/API/kyHelpers.php on line 31

History

#1
Updated by Amarjeet Kaur almost 12 years ago

Hi Thomas,

We need to check the files to trace the issue.

Request you to provide your ftp details of both WHMCS and Helpdesk at [[https://my.kayako.com]]

Thank you,
Amarjeet Kaur

#2
Updated by Satish Pandilwar almost 12 years ago

Same version of whmcs, Kayako here . Getting the same error !!
the apache error log shows Memory allocation error before this error.
PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 24411554 bytes) in /home/XXXXX/public_html/esupportv4/__swift/library/XML/class.SWIFT_XML.php on line 92

I tried the 115-email filter patch but the error continues.

Thanks,
satish

#3
Updated by Thomas almost 12 years ago

Submitted Ticket ID #LWP-181-83293

However juding by the comment from Satish it would appear this very well might be a bug. Amarjeet, have you tested WHMCS v5.2.4 with the latest kayako version to confirm that it works?