Bug #235

Error attached PDF file

Added by Jose Castillo almost 12 years ago. Updated about 11 years ago.

Status:Resolved Start date:13 Jun 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

When I attach a pdf file in a new support ticket through client area of whmcs, appears an error:

================================================================================================================================================
Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 400' in /var/www/vhosts/***********/httpdocs/modules/support/kayako/API/kyRESTClient.php:196 Stack trace: #0 /var/www/vhosts/***********/httpdocs/modules/support/kayako/API/kyRESTClient.php(231): kyRESTClient->processRequest('/Tickets/Ticket...', 'POST', Array, Array, Array) #1 /var/www/vhosts/***********/httpdocs/modules/support/kayako/API/kyObjectBase.php(252): kyRESTClient->post('/Tickets/Ticket...', Array, Array) #2 /var/www/vhosts/***********/httpdocs/modules/support/kayako/submitticket.php(151): kyObjectBase->create() #3 /var/www/vhosts/***********/httpdocs/submitticket.php(0): unknown() #4 {main} thrown in /var/www/vhosts/***********/httpdocs/modules/support/kayako/API/kyRESTClient.php on line 196 ================================================================================================================================================

However, ticket is created in kayako and is visible at whmcs client area, but without file attached. The size of pdf is 1,41 MB, and the same test with other pdf of 0,84 MB works fine.

SW VERSIONS
kayako module integration for whmcs v 1.1
kayako fusion version 4.54.3181
whmcs version 5.2.5

Where can be the problem?

pant1.PNG - First step (46.5 kB) Jose Castillo, 06/26/2013 05:34 am

pant2.PNG - Second step (42.4 kB) Jose Castillo, 06/26/2013 05:34 am

pant3.PNG - Third step (35.5 kB) Jose Castillo, 06/26/2013 05:34 am

NOCPS-Manual-EN.pdf - original PDF used in test (1.4 MB) Preview Jose Castillo, 06/26/2013 05:34 am

Pant1 Pant2 Pant3

History

#1
Updated by Amarjeet Kaur almost 12 years ago

Hi Jose,

First of all, Kindly accept my apologies as response time for your issue is quite long.

I have uploaded PDF file of size more than 5 MB, and the ticket was created successfully.

I have tried to replicate the issue 2-3 times, but could not get it.

It would be quite helpful, if you could provide some screenshots for better tracing the issue.

Thank you,
Amarjeet Kaur

#2
Updated by Jose Castillo almost 12 years ago

Hi Amarjeet,

Thanks for your reply.

I attached 3 images, with steps I've followed and the original PDF I've used in my test. The error appears at second step.

Please, if you need more information, tell me what.

Best regards

#3
Updated by Amarjeet Kaur almost 12 years ago

Hi Jose,

Thank you for providing the screenshots.

I have tested the ticket creation at my end with attachment provided by you, and it is working fine.

To check this issue at your end, we need FTP details of your WHMCS and Helpdesk.

I request you to create a ticket at [[https://my.kayako.com]] with these details.

Thank you,
Amarjeet Kaur

#4
Updated by Jose Castillo almost 12 years ago

Hi Amarjeet,

Thanks for your reply.

I’ve opened a new ticket at https://my.kayako.com/ with details of my system. The ticket is #EHK-383-99964

I hope your comments

Best regards

#5
Updated by Mansi Wason about 11 years ago

  • Status changed from New to Closed

#6
Updated by Mansi Wason about 11 years ago

  • Status changed from Closed to Resolved

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