JIRA

It would be really helpful to provide two improvements to really make this integration useful:

• Allow for some icon in ticket view list so support staff can easily see which open tickets are linked to JIRA issues.

• Our typical workflow involves closing the Kayako ticket once it has been connected to a JIRA issue. It would be really helpful to have the ticket automatically re-opened when the JIRA issue is updated or commented on, this will allow our support staff to be notified of changes. JIRA has the watch feature, but that is currently creating NEW tickets in Kayako because JIRA sticks its own subject line in the emails.