Bug #361
Installing into 4.51.1891 - cannot load tickets
Status: | New | Start date: | 12 Feb 2014 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | - | % Done: | 0% |
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Category: | - | |||
Target version: | - |
Description
Hi there,
I am installing this to 4.51.1891 - app installs fine, but when I go to view a ticket, all tickets give this error...
I have definitely downloaded v2.0, however i notice when you activate the app it still says v1?
Anyway, greatly appreciate some help if possible.
Thanks, Steve
Uncaught Exception
Get failed, property "" not found in datastore. in ./__swift/library/MVC/class.SWIFT_Model.php:145
=================================================================================================================================
#0 ./__apps/tickets/staff/class.View_Ticket.php(606) : eval()'d code(90): SWIFT_Model->_call('Get', Array)
#1 ./_apps/tickets/staff/class.View_Ticket.php(606) : eval()'d code(90): SWIFT_Ticket->Get('departmentid')
#2 ./__apps/tickets/staff/class.View_Ticket.php(606): eval()
#3 ./__apps/tickets/staff/class.Controller_Ticket.php(239): View_Ticket->RenderTicket(Object(SWIFT_Ticket), Object(SWIFT_User), 'inbox', '-1', '-1', '-1', 0, Array)
#4 [internal function]: Controller_Ticket->View('384', 'inbox', '-1', '-1', '-1')
#5 ./__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#6 ./__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router), false)
#7 ./__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
#8 ./__swift/library/class.SWIFT.php(16): SWIFT->Initialize()
#9 ./__swift/swift.php(16): SWIFT::GetInstance()
#10 ./staff/index.php(29): require_once('/home/help.wuta...')
#11 {main}
History
Updated by Steve Walker about 11 years ago
Any ideas?
Updated by Amarjeet Kaur about 11 years ago
Hi Steve,
To diagnose the issue at your end, we need to have login and FTP details of your helpdesk.
Kindly create a ticket at [[http://my.kayako.com/]] with respective credentials.
Thank you,
Amarjeet Kaur
Updated by Indre Solodov about 11 years ago
I have the same bug. Any solutions found?