Bug #392

Kayko_for_SugarCRM package 1.2 fails

Added by Anthony Watson almost 11 years ago. Updated over 10 years ago.

Status:Resolved Start date:28 Mar 2014
Priority:High Due date:
Assignee:- % Done:

0%

Category:-
Target version:-

Description

Steps to reproduce:

In SugarCRM instance, navigate to Admin > Module Loader
Click the file selector input and choose the Kayko_for_SugarCRM.zip package
Click Upload button

Resulting Error:
ZIP Error(0): Status(0): Arhive( upload://Kayko_for_SugarCRM.zip):
Directory(/path/to/sugarcrm/cache/upgrades/temp/wm8KVP)

Cause of Error:
The zip file contains a directory:

/Kayko_for_SugarCRM

and inside of that directory are the package files, such as manifest.php . Sugar expects all files to be in root of package, not inside a container directory. So the root of the zip should be:

/LICENSE.txt
/manifest.php
/icons/
/scripts/
/SugarModules/

instead of

/Kayko_for_SugarCRM/LICENSE.txt
/Kayko_for_SugarCRM/manifest.php
/Kayko_for_SugarCRM/icons/
/Kayko_for_SugarCRM/scripts/
/Kayko_for_SugarCRM/SugarModules/

Also, the package still contains the project directories and files, such as:

__MACOSX/Kayko_for_SugarCRM/SugarModules/modules/ky_Tickets/.idea/

Generally any unneeded files should not be packaged, and in some web stacks, hidden system files like .DS_Store and __MACOSX will cause installation and unpacking errors. With all of these extra files removed, the package is half the size and uploads without error in moments.

History

Updated by Anjali Sharma over 10 years ago

  • Status changed from New to Resolved

Greetings Anthony,

Issue has been resolved in SugarCRM v1.5.

Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16

Thanks and Regards,
Anjali Sharma

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