Bug #205

Kayko Error when clicking on the SugarCRM tab

Added by Derek Greene almost 12 years ago. Updated over 10 years ago.

Status:Resolved Start date:21 Apr 2013
Priority:Normal Due date:
Assignee:- % Done:

0%

Category:-
Target version:-

Description

Using SugarCRM CE 6.5.12

Notice
Trying to get property of non-object (C:/inetpub/Kayako/__apps/sugarcrm/staff/class.View_SugarCRMInfo.php:174) =================================================================================================================================

Warning
Invalid argument supplied for foreach() (C:/inetpub/Kayako/__apps/sugarcrm/staff/class.View_SugarCRMInfo.php:176) =================================================================================================================================

ERROR WHEN TRYING TO RUN THE SCHEDULED TASK - GET ACCOUNTS:

Uncaught Exception
Invalid data provided in .\__apps\sugarcrm\cron\class.Controller_SugarCRMFetchAccountMinute.php:58 =================================================================================================================================

#0 [internal function]: Controller_SugarCRMFetchAccountMinute->SugarCRMFetchAccount()
#1 .\__swift\library\MVC\class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#2 .\__swift\library\Cron\class.SWIFT_CronManager.php(140): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router))
#3 .\__swift\library\Cron\class.SWIFT_CronManager.php(172): SWIFT_CronManager->Run()
#4 .\__swift\models\Cron\class.SWIFT_Cron.php(400): SWIFT_CronManager::RunTask('SugarCRMAccount...')
#5 .\__swift\models\Cron\class.SWIFT_Cron.php(608): SWIFT_Cron->Execute()
#6 .\__swift\apps\base\admin\class.Controller_ScheduledTasks.php(232): SWIFT_Cron::ExecuteList(Array)
#7 [internal function]: Controller_ScheduledTasks::ExecuteList(Array)
#8 .\__swift\apps\base\library\UserInterface\class.SWIFT_UserInterfaceGridMassAction.php(399): call_user_func(Array, Array)
#9 .\__swift\apps\base\library\UserInterface\class.SWIFT_UserInterfaceGrid.php(962): SWIFT_UserInterfaceGridMassAction->CheckAndExecute()
#10 .\__swift\apps\base\admin\class.View_ScheduledTasks.php(141): SWIFT_UserInterfaceGrid->AddMassAction(Object(SWIFT_UserInterfaceGridMassAction))
#11 .\__swift\apps\base\admin\class.Controller_ScheduledTasks.php(262): View_ScheduledTasks->RenderGrid()
#12 [internal function]: Controller_ScheduledTasks->Manage()
#13 .\__swift\library\MVC\class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#14 .\__swift\library\App\class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App_base), Object(SWIFT_Router), false)
#15 .\__swift\library\class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
#16 .\__swift\library\class.SWIFT.php(16): SWIFT->Initialize()
#17 .\__swift\swift.php(16): SWIFT::GetInstance()
#18 .\admin\index.php(29): require_once('C:\inetpub\Kaya...')
#19 {main}

Screen_Shot_2014-07-31_at_12.15.57_PM.png - Kayako Organization record Screen Error (183.7 kB) Derek Greene, 07/31/2014 11:24 am

Screen_Shot_2014-07-31_at_12.22.28_PM.png - Kayako User record Screen Error (160.8 kB) Derek Greene, 07/31/2014 11:24 am

Screen_Shot_2014-07-31_at_12.22.59_PM.png - Ticket View (17.2 kB) Derek Greene, 07/31/2014 11:24 am

Screen_shot_2014-07-31_at_12 Screen_shot_2014-07-31_at_12 Screen_shot_2014-07-31_at_12

History

Updated by H Limbada about 11 years ago

We have the same issue. Can not sync anything across from Sugar. nor does the tab work. Any idea when this will be fixed?

Updated by Elmar Pigeaud about 11 years ago

We've got the same issue. Fresh Sugar CE, fresh update of Kayako.

Updated by Anjali Sharma over 10 years ago

  • Status changed from New to Resolved
  • Assignee deleted (Mahesh Salaria)

Greetings,

Issue has been resolved in SugarCRM v1.5.

Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16

Thanks and Regards,
Anjali Sharma

Updated by Derek Greene over 10 years ago

Thank you - It appears to work - I have not been able to see SugarCRM data on the tab within Kayako yet - but do have Kayako data in SugarCRM.

However, this has introduced another issue on the Organization Record Screen and on the User Record Screen. See attached screenshots for details.

Updated by Anjali Sharma over 10 years ago

Greetings Derek,

Thanks for the update. We have cross-checked these issues on our end but did not get any one of them.

I would request you to please raise a ticket on my.kayako.com and share your details. We will proceed to diagnose the issue at your end.

Thanks and Regards,
Anjali Sharma

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